Are you the one who is suffering from losing your customers continuously? Then do not worry as you are not alone in the race. Today many companies are considering lead generation, customer satisfaction, and their retention as difficult jobs. Customer churn or attrition is a significant aspect that affects the overall success graph of your … Continue reading The Key Tactics To Curtail Customer Churn Right Now

Today’s business scene is highly competitive. Consequently, customers are spoiled for choice when it comes to where to purchase certain products/services. They are often willing to pay more for better experiences. As a result, businesses that fail to prioritize their customer service strategy could have a lot to lose. Time and time again, studies have … Continue reading 8 Ways To Deliver Consistently Great Customer Service

There are so many brands in the market that are generating a decent amount of traffic from organic channels. Still, even for them, search engine marketing (SEM) remains an invaluable outlet for generating excellent quality prospects. SEM leads are best for generating sales and are more likely to convert. With the help of search engine … Continue reading 4 Tips To Generate More Leads Through Search Engine Marketing

The online business is trending these days due to the popularity of the internet increasing day by day. People are fascinated by the internet world, and its offering of various services is outstanding and has been proved very helpful to people. The online business is something that people are taking an interest in. Still, more … Continue reading Tips to Foster Customer Trust in Your Online Business

Customer focus is a great feature. And not only for buyers. These companies provide 5,7 times higher profitability than non-customer-centric businesses. Therefore, we will tell you how to ensure the presence of such in the copywriting support service. 1. Speak the client’s language It is important to be understood. And in an appropriate way. Communication … Continue reading 6 Rules for Customer-Centric Copywriting Your Support Reps Should Use

One of the things that can set a company apart from others is the way it treats customers. Whether that is through offering the right services in their physical stores or through live chat or emails, all options are just as important.  Knowing what to say before you come in contact with customers can help … Continue reading 7 Writing Tips that Can Help You Live Chat Professionally with Customers

Keeping the statistics in mind on how effectively customer complaint handling is being done, makes us more concerned about how providing them with great consumer service is inevitable. You should never forget that it can break or make the reputation of your business. In today’s world of advanced technology, clients have a lot more power … Continue reading Customer Complaint Handling Made Easy with Live Chat Support

Communication over the live chat platform is a lot different than talking to a client in person, over email, or on a phone. Please note that 79% of customers prefer the live chat option because they are provided with fast responses. At times, your prospective customers might misunderstand what you are trying to say as … Continue reading Tips & Tricks to Hone your Professional Chatting Skills

Goal setting is the foundation of a successful business. When you build Customer Service Targets for the support team, every member across all levels of an organization will have a clear idea of where they are heading to and also have the roadmap to get there. However, please note that you should avoid dreaming too big as … Continue reading How to Set & Meet Measurable Customer Service Targets

Needless to say, live chat is one of the most famous channels used for customer service and sales over a wide range of business across all industries and sizes. But, now the question arises is that – how would you know if your support and sales team are indulging the customers into better conversations? Please … Continue reading No Brainer Ready Reckoner Scripts for Customer Service

Tawk.to is the messaging and live chat support application that aims at the successful communication between the businesses and their customers. Intuitive and modern, it was created for helping you to find a well-organized way for bridging the communication gap and is offered for free. With its help, you can monitor and chat with your … Continue reading Tawk.to Review 2020: Pros-Cons, Analysis, Alternatives & More

  If you are running an online business, you have access to more sales and support tools than ever before. Customer care, emails, social media, and even WhatsApp provides countless ways to communicate with your users and customers. Above all, a new channel is becoming increasingly popular: live chat & in this article you’re going … Continue reading The Best Live Chat Software in 2020: LiveChat Inc. vs Olark vs Tawk vs Zendesk vs Intercom vs SnapEngage vs FreshChat vs Kayako vs Comm100 vs BoldChat