Salient Features

Different businesses, different goals- more leads, better onsite conversions, or better customer support — DeskMoz comes loaded with all the required features to make them doable. Here is a quick rundown of our live chat customer service features loved the most by the forward-looking businesses like you from around the globe. For any questions you may have, just wave us a hand on our live chat widget. We are available 24×7!

  • 24×7 (350+ days) managed chat service. Neither 8×7 nor 24×5.

  • Professional chat agents custom trained to the minute details of your business. No generic or robotic chat approach.

  • Committed uptime of more than 99%.

  • In house & professional chat agents. Unlike other service providers which hire freelancers, remote workforce or further outsource the projects.

  • Expert service methodology which results in up to 3x sales growth

  • Industry’s best live chat software for completely free.

  • White label chat software & services to keep our privacy promise intact.

  • Free set-up & customization of the free software.

  • No extra charges, pay only for the plans. Unlike other service providers which charge enormous amounts for setup, customisation etc.

  • 24×7 real-time notifications of sales leads & support tickets via email & SMS to supercharge your followups.

  • Real-time updating of chats, sales leads & support tickets in your DeskMoz dashboard.

  • State of technology dashboard which is power packed with all the features you need & more.

  • Dedicated Manager for one point correspondence.

  • 24×7 premium support over emails, phone, video calling & screen sharing.

  • Goes above & beyond the call of duty to deliver the best support. Such as managing & referring CMS, CRM etc. to track & update orders, perform troubleshooting etc.

  • Rich experience of working with over 300 renowned global clients for the last 18 years.

  • Strength of 200+ active team members to accommodate requirements of any size.

  • Industry’s quickest turnaround time; goes live within just 48 hours.

  • Feature CRM to follow up on leads & tickets right from the dashboard.

  • Integration with over 1500 apps via Zapier.

  • Native integration with 15 apps including Hubspot, Intercom, Sugar CRM, Salesforce, Nimble etc.

  • 24×7 Dedicated QA Team to keep a close tab on the quality of each & every chat.

  • Native technology for swift & robust quality assurance.

  • Keep the chat agents updated with all the developments by sharing unlimited information from your DeskMoz dashboard.

  • Streamline the priorities with the tagging & ticket management features of your DeskMoz dashboard.

  • Experts marketplace partner of the most renowned chat software- LiveChatInc.

  • Cost effective & flexible pricing plans to match your budget & decisions perfectly.

  • Delivers complete value out of every single cent by carrying forward the unused chats & leads.

  • Strong privacy policy in place to ensure complete privacy for your precious data.

  • Ensuring maximum data security by handling your precious business data with technically secured tool & environment.

  • Multi users & leads- tickets assignment features for you to put the best of teammates on the lead followup & ticket closure tasks.

  • WordPress plugin for real quick setup on WordPress websites.

  • A responsible industry leader which contributes free resources to the industry- FAQ Suggester, Chat Translator & Chat Buzzer.

  • To err is human, to repeat is unintelligent. That’s what DeskMoz’s commitment is for you- learning super quick & not repeating the mistakes.

  • Google Analytics integration to add a deeper perspective to the most important chat data.

  • Backup physical facility to ensure the service runs intact throughout.

  • Month to month service with no long term commitments asked.

  • Payments through PayPal– the global hologram of payment security.

  • All key reports available in downloadable format from the dashboard.

  • Strong client NDA to ensure you start the service on clear terms.

  • Stringent employee Non Disclosure Agreement.

  • Key data monthly email report to get you the perfect view of the big picture.

  • Monthly quizzes and tests to ensure that only the best of chat agents work on your website.

  • Exemplary customer support on your Facebook Pages as well. The setup requires no changes & just one click.

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