Real Humans, No Bots 100% In-house & Custom Trained Dedicated/Shared Agents Online in Just 48 Hours
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Customer Success at Scale; Best in the Industry

Our 9 out of 10 interactions fetch us 5 stars ratings for you.

Real-Time Verified Stats by

95%

CSAT Score

September-22

20450

Total Ratings

Last 12 Months

19s

Typically replies in

September-22

360° Support

A powerful, all-in-one outsourced live chat support services for greater effectiveness & efficiency.

  • lead generation
  • app user support
  • Post-sales Support
  • appointment scheduling
  • Tech support
  • Omnichannel Support

We Offer Awesome CX

DeskMoz offers you a distinctive suite of features to ensure your outsourced live chat service & lead generation project becomes an absolute success.

IN-HOUSE LIVE CHAT AGENTS

The in-house team is second to none. DeskMoz is the only service provider with full-time in-house staff. No further outsourcing. No remote Chat Agents.

24×7 SERVICE

Solid uptime is a necessity now. DeskMoz’s live chat operators stay available on your website 24×7 (350+ days) to ensure that no opportunity gets missed ever.

NO CONTRACT

DeskMoz delivers best-in-class service without binding you in any type of commitment or agreement. Our service runs on a month-to-month basis only.

ONE-POINT CONTACT

Customer success is our key goal. To attain it aptly, we assign a manager to your account right from day 1. This manager is your dedicated point of contact.

LIVE IN 24-48 HOURS

Gold standard service means we shine in all spheres. Your time is more important than ours. Bearing that in mind, the turnaround is done in mere 48 hours.

KEEP TAB ON THE MOVE

Real-time notification enables you to stay on top of everything, every time. Be it a sales lead or a support ticket, chat transcripts are notified in real-time via text message & email.

COMPLETELY FREE TRIAL

A 10 days trial is offered completely free. You don’t even need to attach your card for that. Come, analyze & pay. As simple as that.

FREE SOFTWARE & SETUP

The industry’s most advanced, robust, swift, customizable, secured & widely used live chat software comes free with the managed service.

INSIGHTFUL DASHBOARD

Stay on top of all the cogs & gears 24×7 right from your highly insightful dashboard. It shows all the chats & attributes related to them.

More Leads, High CSAT Score

DeskMoz’s better CSAT, swift response time, unbelievable customer churn rate & awesome CX speak for themselves on how we take customer service to the next level.

1.5M+
Chats
1M+
LEADS & TICKET
200+
IN-HOUSE EMPLOYEES
300+
CLIENTS
20s*
FIRST RESPONSE
35s*
AVG. RESPONSE
92%+
CSAT
99.7%
UPTIME
*As per the last 12 months’ data.

IT Support

Perfect solution for delivering seamless support to the users of your apps, software & other IT projects.

Business Process

Stay focused on expanding your business while your DeskMoz team manages customer support 24×7

Ecommerce Customer Care

Ecommerce means customers with tons of pre-sales & post-sales questions. DeskMoz has got your back.

Omnichannel Support

We know your business comes from channels of all types & forms. DeskMoz is an all-in-one solution.

A Word from One Forward-Looking, Customer-Centric Company to Another

Forward-looking & customer-centric. Yes, we are right when we call you that. If you were not, you wouldn’t be on this page, on this website. Your hard-earned website visitors & customers are your most valuable business assets indeed. Just the way you are for us.

You know the answer, right? So, let your friends at DeskMoz’s outsourced live chat operators services take care of your live chat support, onsite conversion, sales lead generation & customer satisfaction 24×7 & you do what you love doing the most; growing the business.

Let’s jump on a call to discuss your live chat goals & how DeskMoz’s 24×7 in-house live chat agents can accomplish that for you.

Your Questions, Our Answers!

Got any questions about DeskMoz’s outsourced customer chat service?

Here are the answers.

Live Chat setup takes just 24 to 48 hours. That includes live chat operators’ training & chat software setup on your website. The process is as fast as you are.
Nothing at all. Live Chat software code is a highly secured JavaScript that is required to be pasted in the source code of the website, before the end body tag. Customizations are done from the dashboard.
Businesses of all sizes & from all industries can use live chat, except the ones which are mentioned as prohibited in DeskMoz's Terms of Use.
Live chat sales leads & support tickets are notified real-time via SMS & email to as many team members as you want. Just put in their phone numbers & email addresses in the dashboard.
Since as low as 27 cents are charged per hour, the agents are needed to be shared with multiple websites but only up to the limit where performance remains as good as dedicated agents’ performance.
Committed response time of 50-60 seconds but the efforts are always put towards keeping response time till 45 seconds.

4 Simple Steps; Live in 48 Hours

Our services are equipped with unbeatable and customized features. The perfect blend of quality & technology at your service!

Sign up

Sign up for a 10 days completely free trial.

Paste the Code

Paste the chat widget code on your website.

FILL FAQs

Share FAQs for us to train the Chat Agents.

And Done!

The Chat Agents will go live after training.

Our Happy Clients Are Our Best Advocates

We are proudly serving over 200 clients across the globe. These clients come from different industries with different sizes of projects & different needs. Our success can be measured best on the basis of their shining feedback.

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