- USD
- AUD
- GBP
DeskMoz Pricing Plans; Economical, Customizable & Scalable.
Got any questions? Schedule a call or jump on a chat!
|
Click Here to Change the Chat Count
Chat/ Dedicated Agent Count
|
|
|
|
Custom Chat Volume |
|---|---|---|---|---|
Agents' Availability |
24x7 (350+ Days) |
24x7 (350+ Days) |
24 x 7 (350+ Days) |
--- |
Free Live Chat Software |
Yes |
Yes |
Yes |
|
Free Setup |
Yes |
Yes |
Yes |
|
Agents' Type |
Shared Chat Agents |
Shared Chat Agents |
Dedicated Chat Agents |
--- |
Training Methodology |
FAQ Based Support |
Custom Full Training |
Custom Full Training |
--- |
Instant Chat Transcripts |
Yes |
Yes |
Yes |
|
Lead & Ticket Forwarding |
Via SMS & Email |
Via SMS & Email |
Via SMS & Email |
|
Turnaround Time |
Upto 48 Hours |
Upto 48 Hours |
Upto 72 Hours |
--- |
CHAT AGENTS |
||||
Availability |
24x7 (350+ Days) |
24x7 (350+ Days) |
24 x 7 (350+ Days) |
--- |
Chat Agents Type |
Shared Chat Agents |
Shared Chat Agents |
Dedicated Chat Agents |
--- |
Qualification |
Experienced, In-House Agents |
Experienced, In-House Agents |
Experienced, In-House Agents |
--- |
Chat Agents' Count |
6 Shared Chat Agents
|
6 Dedicated Chat Agents
|
--- |
|
TRAINING |
||||
Methodology |
FAQ Based Support |
Custom Full Training |
Custom Full Training |
--- |
FAQs/ Script |
Yes |
Yes |
Yes |
--- |
FAQs Count |
20 FAQs |
Unlimited FAQs |
Unlimited FAQs |
--- |
Live Training Sessions |
No |
Yes |
Yes |
--- |
Previous Chat Transcripts |
No |
Yes |
Yes |
--- |
Training Manuals |
No |
Yes |
Yes |
--- |
Support Videos |
No |
Yes |
Yes |
--- |
Website Knowledgebase |
No |
Yes |
Yes |
--- |
Website Study |
No |
Yes |
Yes |
--- |
Backend/ CMS Access |
No |
Yes |
Yes |
--- |
QUALITY ASSURANCE |
||||
Chat Reviews |
Weekly |
Daily |
Daily |
--- |
Ideal Avg. First Response Time |
< 60 Seconds |
< 45 Seconds |
< 45 Seconds |
--- |
Ideal Average Response Time |
< 60 Seconds |
< 45 Seconds |
< 45 Seconds |
--- |
Uptime |
> 99% |
> 99% |
> 99% |
--- |
Chat Rating Data |
Yes |
Yes |
Yes |
--- |
Updates' Discussion |
No |
Daily |
Daily |
--- |
Training Quizzes |
No |
Monthly |
Monthly |
--- |
One Point Contact |
No |
Yes |
Yes |
--- |
Quality Analyst |
No |
Yes |
Yes |
--- |
CHAT SOFTWARE |
||||
Free Chat Software for Website |
Yes |
Yes |
Yes |
--- |
Free Chat Software for Apps |
Yes |
Yes |
Yes |
--- |
Free Setup |
Yes |
Yes |
Yes |
--- |
Bring Your Own Chat Software |
No |
Yes, for US$ 49/ Month |
Yes, No Extra Cost |
--- |
CHAT WIDGET CUSTOMIZATION |
||||
Theme Based Design & Colors |
Yes |
Yes |
Yes |
--- |
Custom Branding |
Yes |
Yes |
Yes |
--- |
Proactive Chat Invitations |
Yes |
Yes |
Yes |
--- |
Prechat Survey Customization |
Yes |
Yes |
Yes |
--- |
Direct Chat Link |
Yes |
Yes |
Yes |
--- |
Page Wise Custom Greetings |
No |
Yes |
Yes |
--- |
DATA & DASHBOARD |
||||
Google Analytics Data |
Yes |
Yes |
Yes |
--- |
SLA Data |
Yes |
Yes |
Yes |
--- |
Chat Rating Data |
Yes |
Yes |
Yes |
--- |
Chat Traffic Source Data |
Yes |
Yes |
Yes |
--- |
Chat Geography Data |
Yes |
Yes |
Yes |
--- |
Website Visitor Tracking |
Yes |
Yes |
Yes |
--- |
Multi-User Dashboard |
Yes |
Yes |
Yes |
--- |
Zapier Integration |
Yes |
Yes |
Yes |
--- |
Native Integration |
Yes |
Yes |
Yes |
--- |
Facebook Page Support |
Yes |
Yes |
Yes |
--- |
OTHERS |
||||
Contract |
1 Month |
1 Month |
6 Months |
--- |
Website Count |
1 Website |
1 Website |
--- |
|
Monthly Reporting |
Yes |
Yes |
Yes |
--- |
Extra Chat Cost |
US$ 6/ Extra Chat |
--- |
--- |