FAQ Based Support
- 20 FAQs
- FAQ Based Support
- 1 Website
- US$ 6/Extra Chat
- 24x7 (350+ days)
Custom Trained Agents
- Unlimited FAQs
- Custom Trained Agents
- 1 Website
- US$ 4/Extra Chat
- 24x7 (350+ days)
Dedicated Chat Agents
- Dedicated Agents like your own staff
- Dedicated Training & Onboarding
- Top-Tier Account Support
- Custom Reporting & Analysis
- Unlimited Chats*
|Agents' Availability- 24x7 (350+ Days)|
|Free Live Chat Software|
|Agents' Type||Shared Chat Agents||Shared Chat Agents||Dedicated Chat Agents|
|Training Methodology||FAQ Based Support||Custom Full Training||Custom Full Training|
|Instant Chat Transcripts|
|Lead & Ticket Forwarding Via SMS & Email|
|Turnaround Time||Upto 48 Hours||Upto 48 Hours||Upto 72 Hours|
|Availability 24x7 (350+ Days)|
|Chat Agents Type||Shared Chat Agents||Shared Chat Agents||Dedicated Chat Agents|
|Experienced, In-House Agents|
|Chat Agents' Count||6 Shared Chat Agents||6 Shared Chat Agents||As Per your Requirements|
|Methodology||FAQ Based Support||Custom Full Training||Custom Full Training|
|FAQs Count||20 FAQs||Unlimited FAQs||Unlimited FAQs|
|Live Training Sessions|
|Previous Chat Transcripts|
|Daily Chat Reviews||Weekly|
|Ideal Avg. First Response Time < 45 Seconds||< 60 Seconds|
|Ideal Average Response Time < 45 Seconds||< 60 Seconds|
|Uptime > 99%|
|Chat Rating Data|
|Updates' Daily Discussion|
|Training Quizzes Monthly|
|One Point Contact|
|Free Chat Software for Website|
|Free Chat Software for Apps|
|Bring Your Own Chat Software||for US$ 49/Month||No Extra Cost|
|CHAT WIDGET CUSTOMIZATION|
|Theme Based Design & Colors|
|Proactive Chat Invitations|
|Prechat Survey Customization|
|Direct Chat Link|
|Page Wise Custom Greetings|
|DATA & DASHBOARD|
|Google Analytics Data|
|Chat Rating Data|
|Chat Traffic Source Data|
|Chat Geography Data|
|Website Visitor Tracking|
|Facebook Page Support|
|Contract||1 Month||1 Month||6 Months|
Frequently Asked Questions
The process is simple & swift. Here are the quick steps:
1. Submit the following free trial form https://dashboard.deskmoz.com/sign-up
2. Click on the activation link that we emailed you & access your DeskMoz dashboard.
Your DeskMoz dashboard shows you great insights on a lot touchpoints & the data can be easily exported. So, take a moment to explore & maybe appreciate our brainchild.
3. Share the FAQs for Chat Agents' training in your convenient formats either from your DeskMoz dashboard or just email them to [email protected].
10 days free trial's countdown starts only when the Chat Agents go live. So, there is no rush. Entire process is self-paced.
Our Training Team will analyse them & if required, discuss them with you over calls & emails before setting up your knowledgebase in your DeskMoz dashboard for you & the Chat Agents.
Alternatively, bring your own live chat software.
5. Your Onboarding Manager will stay in touch with you throughout the process & at this point, will confirm how soon will our Chat Agents' training get completed & they get deployed to your website.
Whole process generally takes 48 hours from the moment you start sharing FAQs i.e. training material.
6. When the Chat Agents go live, feel free to test their knowledge by yourself by running test chats.
Chat transcripts are emailed & texted to you & updated in your DeskMoz dashboard right when each chat gets completed. Feel free to share feedback from your DeskMoz dashboard.
If you feel like making any changes in Chat Agents' responses, feel free to update your DeskMoz dashboard's knowledgebase & the Chat Agents will get notified real-time.
For anything else, feel free to drop a message or schedule a call with your one point contact at DeskMoz.
No, the 10 days trial is absolutely free. You don't need to share the credit card details. No strings attached.
We completely understand that each business has its own high & low periods. We allow you to downgrade, upgrade, pause or cancel at your ease.
No problem at all. Please schedule a call with us & one of our Live Chat Experts will understand your requirements to suggest the best type of plan.
You can then sign-up for the 10 days completely free trial to calculate the chat volume for the next 10 days for completely free.
This is how you will know the most suitable plan type & volume.
No, the 10 days counter starts when Chat Agents' training gets completed & the chat widget gets embedded.
You can sign-up now to log into your DeskMoz dashboard & explore it. You can upload the FAQs whenever they are ready.
The chances are next to none because we always leave our clients awestruck during the 10 days free trial.
However, if you wish not to continue after the free trial, just drop us a message & we will put our Chat Agents offline. If you opted for our free live chat software, you can easily remove it as it is a simple & small Java Script.
Didn't find the information you were looking for? Let's discuss it over our 24x7 live chat. 🙂