Whereas B2C involves selling to individual consumers, B2B involves selling to businesses, which comes with very different challenges. For example, B2B customer service is vastly different from B2C customer service in many ways. You might assume that, because you’re dealing with business people rather than the general public, the customer service would be less daunting. … Continue reading What Makes B2B Customer Service Different and How to Effectively Succeed at It

Are you the one who is suffering from losing your customers continuously? Then do not worry as you are not alone in the race. Today many companies are considering lead generation, customer satisfaction, and their retention as difficult jobs. Customer churn or attrition is a significant aspect that affects the overall success graph of your … Continue reading The Key Tactics To Curtail Customer Churn Right Now

Today’s business scene is highly competitive. Consequently, customers are spoiled for choice when it comes to where to purchase certain products/services. They are often willing to pay more for better experiences. As a result, businesses that fail to prioritize their customer service strategy could have a lot to lose. Time and time again, studies have … Continue reading 9 Ways To Deliver Consistently Great Customer Service

There are so many brands in the market that are generating a decent amount of traffic from organic channels. Still, even for them, search engine marketing (SEM) remains an invaluable outlet for generating excellent quality prospects. SEM leads are best for generating sales and are more likely to convert. With the help of search engine … Continue reading 4 Tips To Generate More Leads Through Search Engine Marketing

The online business is trending these days due to the popularity of the internet increasing day by day. People are fascinated by the internet world, and its offering of various services is outstanding and has been proved very helpful to people. The online business is something that people are taking an interest in. Still, more … Continue reading Tips to Foster Customer Trust in Your Online Business

For business owners, it wasn’t easy to understand the power that social media has. For some businesses, social media was considered as just a fad and nothing more than a platform to share family photos. Later they realized that social media platforms could quickly help a company to grow its relationship with potential clients, which … Continue reading Essential Habits In A Social Media Manager To Look For Before Hiring Him For Increased Traffic To Your Site

One of the things that can set a company apart from others is the way it treats customers. Whether that is through offering the right services in their physical stores or through live chat or emails, all options are just as important.  Knowing what to say before you come in contact with customers can help … Continue reading 7 Writing Tips that Can Help You Live Chat Professionally with Customers

Keeping the statistics in mind on how effectively customer complaint handling is being done, makes us more concerned about how providing them with great consumer service is inevitable. You should never forget that it can break or make the reputation of your business. In today’s world of advanced technology, clients have a lot more power … Continue reading Customer Complaint Handling Made Easy with Live Chat Support

Communication over the live chat platform is a lot different than talking to a client in person, over email, or on a phone. Please note that 79% of customers prefer the live chat option because they are provided with fast responses. At times, your prospective customers might misunderstand what you are trying to say as … Continue reading Tips & Tricks to Hone your Professional Chatting Skills

Goal setting is the foundation of a successful business. When you build Customer Service Targets for the support team, every member across all levels of an organization will have a clear idea of where they are heading to and also have the roadmap to get there. However, please note that you should avoid dreaming too big as … Continue reading How to Set & Meet Measurable Customer Service Targets

The condition of real estate lead generation is continuously evolving in 2019. That is why an idea that brought great leads at an inexpensive rate a few months ago might not prove to be successful today. As the marketing sector has become complex, it can be confusing for the agents to make the right decision … Continue reading Tried & Tested Methods for Generating Real Estate Sales Leads

Tawk.to is the messaging and live chat support application that aims at the successful communication between the businesses and their customers. Intuitive and modern, it was created for helping you to find a well-organized way for bridging the communication gap and is offered for free. With its help, you can monitor and chat with your … Continue reading Tawk.to Review 2020: Pros-Cons, Analysis, Alternatives & More