Good, Bad & Ugly of The 50 Live Chat Tools: Ultimate Review!
Live Chat Support is no longer a fancy medium of customer support & has even become a necessity now.
I am confident that you already know that your customers are tired of being put into the long & unforgiving queues of the phone support & at times, Email support takes forever to reply.
But, Chat Support is not only about your customers or prospects, it is about you & your business as well.
Chat Support is way more affordable & way more advanced than the other mediums of customer support & the growth it brings to your visitor-to-buyer conversion ratio & the customer satisfaction is a pure plus.
As an effort to help you in finding the best live chat software for your website, here, we have reviewed 50 chat tools for you.
In our other blogs, we have already shared LiveChatInc review & have also prepared a comparison of LiveChatInc, Intercom, Zendesk, Olark, Tawk, SnapEngage, FreshChat, Kayako, Comm100 & BolChat. We will keep coming up with the updated reviews of the remaining chat tools as well. Stay tuned!
Here we begin:-
1. Zupport Desk
Zupport Desk is a smart-looking & diligently-running cloud-based help desk solution which lets your valuable visitors interact with you in real time with a great ease.
It has got a lot of the must-have features such as Ticket Support, Knowledge Base & Contact Management & lets you engage with your visitors proactively.
Pros: Its comprehensive dashboard provides you with all the key information, the agile ticket management has a wide range of filters to generate the desired information in no-time & yes, it has got the social media integrations too.
Cons With many other chat tools allowing complete chat tool customization, ZupportDesk’s chat widget customization is limited to the header & the footer only.
Pricing: $8/ Month
Free Trial: 14 Days
2. LiveEngage
With over 20 years of dominance in the applications for the mobile & desktop messaging, LiveEngage is undoubtedly a chat tool that meets your chat support needs. Its inbuilt co-browsing feature has taken the chat tool way ahead of the competition.
Pros: The setup is quick & easy, the Agent Routing feature lets you route the workload towards the available agents in a customized manner & it has got this amazing feature Meaningful Connection Score (MCS) with which, the conversations between the Chat Agents & the customers are analyzed & the Customer Satisfaction Scoring is done automatically.
It also lets you setup bots to take care of the live support. Talking about the chatbots, you may also like to read our Chatbot vs Human Live Agents study.
Cons: LiveEngage’s customer support usually takes a longer period of time to respond to the technical issues.
Pricing: $49/ User/ Month
Free Trial: No. But, they have a demo available.
3. Click4Assistance
This UK based chat tool focuses on simplifying your customer journey & provides you ample amount of features to deliver the support your customers deserve. Features like Canned Responses, Offline Messaging, Proactive Invitations, Agent Scheduling help you a lot in bringing your customer support ideas to a successful reality.
Pros: Among many others, it has got two great features which can be called a value addition- Call-Me option, with which the visitors can get a call back on their phone numbers & the Co-browsing feature which lets you navigate your visitors to the desired pages or the actions.
Cons: Couldn’t find any major.
Pricing: $27.73/ Month
Free Trial: 21 Days Free Trial
4. ProProfs
ProProfs is a neat & simple chat tool while provides you an easy medium of communication between you & your website visitors.
The chat tool has many great features to keep the flow of the communication intact, visitor monitoring, proactive chat invitation, pre-chat forms, customizable chat tool are some of them.
Pros: Simple, Easily installable, perfectly priced.
Cons: Understanding the complete functions of the chat tool takes time.
Pricing: $8/ Per Month
Free Trial: 15 Days Free Trial
5. Acquire
Acquire offers customer engagement and customer communication solution. The software can be used by sales, support, or marketing team to engage an audience across their journey by tracking their behavior.
The agent can offer real-time support by instantly recognizing customers’ need and addressing their issues in one go. The integrated co-browsing feature helps the agent to access a customer’s current tab so that he can get an instant view on the customer issue and act upon it.
Pros: Acquire offers everything under one roof, It can help with a variety of tasks, including capturing and converting leads, onboarding new signups and engaging them. Supporting customers throughout their journey to improve retention and reduce churn.
Most importantly Acquire helps an organization to reduce customer and service agent’s efforts. By allowing agents to interact with the customer’s screen, Acquire makes issue resolution a cakewalk. Some of the clients even claim that after using Acquire they only take 1/3rd of the time, they previously use to take for resolving a particular issue.
Acquire help them achieve the level of efficiency which they were longing to achieve.
Cons: The user under the team package gets access to limited functionality if you want to fully leverage the product it is better to go for the custom pricing option.
Pricing: $40 per agent, per month
Free Trial: 14 days free trial.
6. REVE Chat
REVE Chat is one such live chat tool available in the market that helps you get the maximum out of your visitors. With its diligent features like Chat Routing, the chat tool ensures that your customers get the support they deserve & you get the maximum of them converted into paying customers.
Pros: The availability of the competent features like voice/ video chat, Facebook Messaging, Viber Messaging & Department Management make chat support an easy task for you.
Cons: Unavailability of the differentiating features. Chat Tools at the same or lower price offer co-browsing as well.
Pricing: $13.5/ Per Month
Free Trial: Available
7. LiveAgent
LiveAgent is an intuitive helpdesk software that makes your customer support an easy task. It has got a nice & neat interface which helps you stay on the top of the customer support mess.
What sets it apart from the competition is its ability to integrate with your phone support & Email support resources as well.
Pros: Easy to set-up, easier to use, advanced automation rules, swift ticketing with a wide range of filters.
Cons: Few basic features such as customized tickets view are unavailable & the customer support doesn’t provide the complete support to the not obvious issues.
Pricing: $59/ Per Agent/ Per Month
Free Trial: 14 days Free Trial
8.ZaZaChat
Zaza Chat is one of those chat tools that brought the chat support a practical thing in the customer support industry but after that, ZaZaChat just stopped all its R&D post-2010.
Pros: N/A
Cons: The chat tool completely lacks customization & doesn’t stand to most of the basic features required for customer support.
Pricing: N/A
Free Trial: N/A
9 FreshDesk
When it comes to a live chat tool & ticketing software that works equally well both for the small business & the bigger ones, FreshDesk is one of the most recommended tools out there.
It has got each & every piece of usability, relevance & the results kept so perfectly that the learning curve gets astonishingly smaller & you start running it at the full pace right from the day 1.
Pros: Advanced features like Agent Collison Detection, Support Automation, Social Media Mention Detection, Game-inspired mechanics to keep your Agents motivated to perform well.
Cons: Integrations take programming skills, unavailability of the templates for the portals, ticketing section lacks proper UI & UX.
Pricing: $18.42
Free Trial: Yes, 30 Days
10. ManageEngine
This advanced help desk software works best for the IT websites as the other add-ons are much oriented towards providing exemplary customer support & troubleshooting to the IT Clients. But, that doesn’t mean it anywhere lacks to lead in the other industries.
Pros: Field & Form Management Rules, advanced automation support, expansion capabilities.
Cons: Longer learning curve, software updates keep coming up quite often, ineffective UI
Pricing: Quote Based
Free Trial: No, but they offer a demo.
11. Vision HelpDesk
This advanced live chat & ticketing platform comes in SaaS & downloadable version.
What sets it apart from the others is that it highly focuses on the specific needs of the business & keeping that in mind, has differentiated its products under 3 heads- Help Desk Software, Satellite Help Desk Software & ITIL/ ITSM Service Desk Software.
Pros: An advanced set of features, perfectly priced, swift working & great customer support
Cons: Takes a little time in learning
Pricing: $7/ Per Agent/ Per Month
Free Trial: Yes, 30 Days
12. Zoho SalesIQ
Zoho Sales IQ is a highly recommended chat software which also lets you track the visitors on your website. It also provides you key information such as visitors pattern on the website, new or returning visitor, the location of the visitor etc.
It integrates with the almighty CRM of Zoho & gets the sales leads generated through chat support, automatically fed into it.
Pros: Quick & easy setup, smooth working, set of advanced features & great customer support.
Cons: Chat widget cannot be white labeled & UI isn’t very pleasing.
Pricing: $107/ 10 Operators/ Per Month
Free Trial: Available
13. Freshchat
Freshchat is a diligent chat program that facilitates easy & quick communication among the online visitors & the customer support.
The chat tool even lets the messages dropped on the social media pages reach out to you so that you could reply to them easily. It also lets you deploy the sales-bots in place of the Live Chat Agents to automate the responses.
Pros: User-Friendly UI, a wide range of chat widget customizations, message targeting rules, ease of usage & friendly customer support.
Cons: Setup is time-taking & needs expertise, doesn’t integrate perfectly with Freshdesk.
Pricing: $15/ Per Active Member
Free Trial: No, but they offer a demo.
14. TeamSupport
This cloud-based customer support software is being preferred for the ease it brings in customer support & ticket management. The chat tool looks good on the outside & has the deep roots connected perfectly with the ticket management which shows you the complete picture such the previous interactions with all the people related to the person you chatted with.
Pros: Quick & easy setup, small learning curve, multiple customization options, can create custom fields.
Cons: Some functions take more time to complete the process, little over-priced.
Pricing: $55/ Per Agent/ Per Month
Free Trial: Yes, 14 Days
15. Chat.io
Chat.io is a versatile Live Chat Tool for Website which lets you take care of the customers & prospects which reach out to you through any possible channel. It lets you gather the sales leads from the multiple channels like the website chat tool, social media, Email & SMS & assign them to the concerned expert automatically.
It runs pretty well for all the small, medium & large business sizes.
Pros: Adds a sense of personalization to the support, speeds-up the support time with the AI based canned responses, oriented towards lead generation & conversion.
Cons: Installation could get tricky, long learning curve
Pricing: $10/ Per Agent/ Per Month
Free Trial: Yes, 14 Days
16. Kayako
Kayo is one such chat tool that focuses on going hand-in-hand with your customer support ideology. With the wide range of tailored features that it offers, it enables you to go the extra mile to impress your customers & get maximum of them converted into paying customers.
Pros: Easy to install, creatively customizable, excellent customer support & robust mechanism.
Cons: Integration with some CRMs is not seamless, may take comparatively more time to develop expertise.
Pricing: $9/ Per Agent/ Per Month
Free Trial: Yes, 14 Days
17. Trengo
Trengo is a modern chat tool that focuses on keeping your complete communication with the visitors & prospects over any platform clean & at one place.
The platforms that Trengo keeps in the loop to let you deliver the seamless customer support are messaging, text, call, Email & text.
Pros: A simple chat tool with limited but strong features
Cons: Couldn’t find any.
Pricing: $ 30.77/ Per User/ Per Month
Free Trial: Yes, 14 days free trial.
18. LiveAdmins
LiveAdmins is a leading chat tool & service provider which proclaims expertise in the multilingual live chat support.
With the features oriented towards capturing the sales leads, this chat tool seems to meet the needs the sales-leads-obsessed businesses.
Pros: Consists almost all of the features that you would need to lead the customer support & the lead generation game. Easy to set-up & quick to learn. Its Co-Browsing & White Labeled Chat Tool are a plus.
Cons: Customer Support takes time in answering the core-technical questions.
Pricing: Varies
Free Trial: Not Available
19. ClickDesk
ClickDesk is a robust Live Chat Tool & HelpDesk that has got pretty much every feature that you would be willing to see in a standard chat tool.
The chat tool integrates well with many CRMs & when set-up & customized to your needs, add a lot of value to your website.
Pros: Nicely customizable, routes chat with the relevant department automatically, integrates with the messengers & even your phone support. If enabled, you can send the chat transcripts automatically to the visitors.
Cons: Absence of the advanced feature, takes more time in the set-up.
Pricing: $14.99/ Per Month
Free Trial: No, but they have a free version for up to 10 users.
20. Formilla
Formilla is a simple live chat tool that offers you enough features to stay ahead in delivering exemplary chat support to your customers & generating hot sales leads from the clients.
The chat tool has an appealing UI & takes almost no time in setting-up.
Pros: Ample features like visitor tracking, proactive invitations, offline form, white labeled chat widget, Zapier integration, Google Analytics tracking, canned responses & advanced chat tool customization.
Cons: No extraordinary options, such as- co-browsing or video support. Learning things up takes time & efforts.
Pricing: $11.99/ Per Month
Free Trial: No, but they have a free version for up to 30 chats/ month.
21. Oct8ne
This advanced chat tool has got all the features which you need to boost the customer support & the sales of your E-Commerce store.
Oct8ne defines itself as a set of up selling & cross-selling chat tools & upon closer inspection, we couldn’t agree more.
Pros: Sales-oriented features such as Assisted Checkout, high-quality image sharing, co-browsing & complete access to all the previous conversations.
Cons: Slower customer support, longer learning curve & ineffective chat tool UI.
Pricing: On Quote
Free Trial: Yes, 14 days
22. Chatwee
Chatwee is an intuitive chat tool which focuses on facilitating a swift & wholesome medium to interact with your customers.
With the advanced chat tool customization features & free plugins available for platforms like WordPress, Wix & Joomla, Chatwee adds a convenience factor to the optimum usage.
Media files & links can be sent to the participants which make it a great option for the E-Commerce websites.
Pros: Value for money, easy to set-up & run & clean & cool UI & UX
Cons: Seeks frequent updates, an absence of the extraordinary features.
Pricing: $19/ Per Month
Free Trial: 7 Days Free Trial
23. MoxChat
Mox Chat is one of those Live Chat Tool for Website which have limited yet focused features. In features, this smart-looking chat tool offers triggers to attract the visitors, multiple team members support, file transfer, statistics & performance reports, chat history etc.
With the very limited features the chat tool offers, it definitely doesn’t make it to the top league, but considering the efficient pricing model, can be a good option for the starters.
Pros: Affordable & effective.
Cons: Very limited set of features, the website is in Brazilian language.
Pricing: $4.60/ Per Operator/ Per Month
Free Trial: Not Available
24. Bitrix24
With the wide range of robust, deeply connected & highly effective set of the features offered by Bitrix24, this Help Desk solution can certainly be called one of the most professional helpdesk solutions out there.
The chat tool is highly customizable & connects seamlessly with the CRMs.
Pros: Complete customer support solution, comprehensive reporting functions & seamless integrations.
Cons: Needs expertise in installation, long learning curve.
Pricing: $39/ Per Month
Free Trial: Free for up to 12 users.
25. LiveSupporti
One of the most interesting things that we found in this turnkey chat support tool is the focus it has exercised on the details of the chat widget.
For example, you can change the shape & size of the chat tool as per your convenience & even change the color of the chat tool for each website & even each page. You can also change the language of the chat tool content.
Other attractive features which make this chat tool a considerable option are real-time visitor monitoring, white labeled chat widget, chat group allotment, multiple agents support, file sharing, canned responses, desktop notifications, offline messages, visitor details, SSL encryption, typing notification & a lot more.
Pros: Power packed set of features, highly customizable chat tool & effective reporting.
Cons: They don’t offer a free trial.
Pricing: $5/ Per Month/ 5 Agents
Free Trial: No, but they offer a free plan for 1 Agent.
26. Live800
Live800 is a highly effective, easily installable & seamlessly customizable chat tool & it is loved by its enormous client base for not only these but many other reasons as well.
Features like Frequent Response Suggestion, Referral Tracking, Internal Chat, Visitor Identification, Social Media Messaging, Department Management, Deep Analytics, Question recognition & highly customizable chat tool make it a great fit for every size of the business.
Pros: A complete set of diligent & distinct features, easy integrations & great customer support.
Cons: A little tricky to be installed.
Pricing: $239/ Per Year
Free Trial: Available
27. PHPLiveSupport
PHPLiveSupport is a chat tool you would like to try if you are looking for a chat tool only for the sake of putting it on the website & don’t expect much out of it.
The features of this chat tool are not vast, they are not well defined & the UI & UX are not impressive at all.
Pros: Decently Priced
Cons: Ineffective UI & UX, inconsistent customer support
Pricing: $9.95/ Per Month
Free Trial: 14 Days Free Trial
28. LiveHelpNow :
LiveHelpNow is a live chat tool power packed with interesting & effective features to take your customer support & lead generation efforts to the fast lane.
It hosts amazing features like Promotional Ads Creation, CallBack Requests, Complete Ticket Management, Detailed Reports & Analytics, Patented Training Technology, Rela Time Visitor Monitoring & many more.
Pros: Array of impressive features, customizable chat tool, training oriented features.
Cons: Long Learning Curve
Pricing: $21/ Per Agent/ Per Month
Free Trial: 30 Days Free Trial
29. ConvertFox
ConvertFox is a chat tool which doesn’t flaunt a wide range of features, but the ones it offers are quite content & ample in helping you deliver consistent chat support.
ConvertFox offers Canned Response, Notes & Mentions & Live User Profiles as features.
Pros: Sales Lead oriented features.
Cons: Expensive
Pricing: $59/ Per Month
Free Trial: 21 Days Free Trial
30. Chaport
Chaport is a smart, simple & beautifully designed chat tool which works equally well on the web & mobile platforms. It focuses on taking away the prevailing rigidness from the customer support & making it easy & cool at both the ends.
Its features are impressive which makes it a great pick for the businesses of all the sizes & the industries.
Pros: Perfectly priced, diligent reporting & beautifully made.
Cons: More customization options can be added in the chat tool.
Pricing: $9.80/ Per Month
Free Trial: Available
31. Smallchat
Smallchat is an advanced form of the bot which functions on Slack & makes your task unimaginably simple.
Basically, it posts the messages of your visitors in a Slack channel that you create
Pros: Impressive features like Offline Scheduling, Auto Messaging, Custom Analytics, Multiple Channels, Fully Customizable, Edit Sent Messages. Its affordable & the best part is- there is no cap on the number of chats.
Cons: Integrates only with Slack.
Pricing: $19.99/ Per Month
Free Trial: Not Available
32 Chatlio
Chatlio is another chat tool that runs on Slack & lets you deliver support to your customers & prospects.
Since it is built on the top of Slack, installing & operating it does not need any expertise. The chat tool embeds seamlessly in your website & keeps impressing you & your prospects.
Pros: Javascript API to customize the chat widget & data, Webhooks & Zapier to enable data transferring, Bot Creation & Smart Dashboard. Visitor information is a plus.
Cons: Works only on Slack.
Pricing: $29/ Per Month/ 2 Operators
Free Trial: 30 Days Free Trial
33. Xsellco
Xsellco is a leading chat tool & helpdesk system that ensures maximum effectiveness by letting you provide support on all your customer support channels from one place.
Among the other great features, what separates it from the other chat tools & helpdesk solutions is its capability to cater to the client without any language barrier. For this, it supports multiple languages & automatically translates the content in real-time.
Pros: A complete customer care package, seamless integrations with marketplaces, shopping carts & E-Commerce Platforms, customizable chat tool, automatic content translator,
Cons: Little out of budget for SMBs, installation seeks expertise, long learning curve.
Pricing: $69/ Per Month
Free Trial: 14 Days Free Trial
34. Chatra
Chatra is one of the most reliable chat tools available in the market & that’s because of the highly detailed features of it.
What makes this chat tool a perfect fit for the E-Commerce websites is its smooth set of features like Proactive Invitations, White Label Chat Widget, Canned Responses & Offline Forms.
Pros: Simple & Powerful Chat Tool, Highly Customizable Chat Window & Perfectly Priced.
Cons: Couldn’t find any.
Pricing: $15/ Per Agent/ Per Month
Free Trial: 14 Days Free Trial
35. ReAmaze
ReAmaze is an integration-oriented helpdesk application that focuses on decluttering the multiple mediums of customer support i.e. Email, Live Chat, SMS & Social Media & allows you to provide support to your customers from one decent place.
It offers many integrations to ensure you don’t need to waste time in copying the data. It also lets you use its API to play around with the data & bring innovation in your process.
Pros: An impressive set of features, easy embeddable options, customizable chat widget & intuitive dashboard.
Cons: Installation may get tricky & need expertise.
Pricing: $20/ Per Team Member/ Per Month
Free Trial: 14 Days Free Trial
36. LifeTime.chat
LifeTime.chat is one of those chat tools which rose to fame, not because of any flabbergasting features but the offer they promoted themselves on.
The chat tool comes in a one-time payment & if you don’t find it the best fit for your business, you can get your money refunded within the 30 days.
Pros: Reasonable price, one-time payment, 30 days money back guarantee & consists most of the mandatory features.
Cons: The available features have internal limitations, such as- chat history is available but only for 90 days. Not suitable for a large website with a heavy traffic.
Pricing: $67/ Lifetime
Free Trial: No
37 JivoChat
Jivo Chat is a complete customer care package which lets you deliver fast responses to your customers. With JivoChat embedded in your website, you chat support team can simultaneously answer the questions of the multiple visitors faster while keeping the flow intact.
With such a robust chat tool by your side, your customer satisfaction bolsters & the ticket count reduces significantly.
Pros: Features like Multi-Language Support, Internal Chats, Location Filters, CallBack Feature, Support Quality Rankings, Daily Email Reports take this chat tool little ahead of the competition.
Cons: Suitable only for the SMBs
Pricing: $10/ Per Agent/ Per Month
Free Trial: Available
38. PureChat
PureChat is a chat tool that tries to keep the process of chat support neat & intuitive.
It lets you streamline your communication with your customers & prospects & make the complete process a fun activity.
The chat tool is oriented towards SMBs & its advanced features which let you keep a close eye on the visitors’ information is a big plus.
Pros: The chat tool is easy to install & fun to learn, is power packed with useful features like- Visitor Information, Chat Transcripts, Canned Responses & lets you assign the chats to the specific departments. This makes PureChat a good fir for the SMBs. Best part- the chat tool alone is free.
Cons: Couldn’t find any.
Pricing: Free
Free Trial: Chat Tool is Free
39. Tidio
Tidio is smart chat tool which focuses on integrating all your support channels & let you run the support from one place.
Tidio’s chat tool is highly customizable & lets you set the chat tool pop-up on the basis of the array of conditions.
Pros: Easy to set-up & use & lets you add a bot.
Cons: Integrations are not seamless, some offline messages don’t come through.
Pricing: $15/ Per Month/ 3 Operators
Free Trial: Not Available
40. Slaask
Slaask is one of the most innovative live chat tools available which runs on Slack.
This chat tool integrates the communication you do from different channels & makes customer support a cake walk.
Setting up & running the chat tool is quite easy & since the pricing is per month & there is no cap on the number of Chat Agents, you can deploy your complete customer support team on the Slack channel.
Pros: Easy to set-up & use, perfectly priced, unlimited chats & Chat Agents.
Cons: Couldn’t find any.
Pricing: $29/ Per Month
Free Trial: 14 Days Free Trial
41. Crisp
Crisp is an amazing chat tool which lets you take care of your customers & prospects, not only when they are on your website but later as well. The moment the person leaves your website, Crisp continues the conversation over Email & ensures that the ultimate support is provided.
Crisp works equally well on all the devices & adds an integral beauty to your website.
Pros: Easy to set-up & run, can set-up bots for all or some of the pages, chat tool is customizable & plugins for specific features.
Cons: Integrations are not seamless.
Pricing: $25/ Per Month/ Per Team
Free Trial: Available
42. LiveBeep
LiveBeep is a complete customer support suite which consists Chats & Emails, Smart Invitations, Automatic Replies, Visitor Tracking & Customer Satisfaction Rating features.
Pros: The features are quite enough to run chat support for a small or medium business.
Cons: A little overpriced.
Pricing: $28.55/ Per Month
Free Trial: Available
43. Drift
Drift is a complete customer support package which ensures you convert the maximum number of your visitors into paying customers.
But, its orientation towards boosting sales doesn’t mean it lacks in delivering the basic chat support to the clients. It offers most of the features that you need to ace at chat support as well.
Pros: Aesthetically smart chat tool, great sales boosting tool & impressive custom options.
Cons: Expensive & long learning curve.
Pricing: $300/ Per Month
Free Trial: Not Available
44. Smartsupp
Smartsupp is a chat tool that focuses on letting you deliver seamless support experience to your customers while boosting your sales as well.
With innovative features like Visitor Recording, Smartsupp lets you keep an eye on all the mouse movements made by the visitors real-time on your website.
With Google Analytics & the API, you can have it match your own roadmap.
Pros: Robust Chat Tool with deep reporting options, great fit for the businesses of all sizes 7 industries.
Cons: Couldn’t find any major, maybe the chat tool can have more customization options.
Pricing: $8/ Per Month/ Per Agent
Free Trial: 30 Days Free Trial
45. HeyBubble
HeyBubble is a nice chat tool with which you can provide superior chat support to your visitors & customers & also generate hot sales leads from them.
With its smart & highly customizable chat tool, intuitive dashboard & features to route the chat, you can get the most out of your website traffic.
Pros: Easy to set-up, quick to learn, can be used on any number of websites & perfectly priced.
Cons: Limited features don’t make it a good fit for large businesses.
Pricing: $12/ Per Month/ Per Agent
Free Trial: 14Days Free Trial
46. WebsiteAlive
With an enormous client base of over 10,000 websites, WebsiteAlive is definitely a chat tool worth considerations.
It offers impressive features such as Proactive Invitations, Canned Responses, C-Browsing, Offline Forms & trackable information.
Pros: Nice set of features, customizable chat tool & great customer service.
Cons: Installation is easy but learning everything takes more time. The UI & UX of the dashboard is a minus.
Pricing: $30/ Per Month
Free Trial: 30 Days Free Trial
47. Velaro
Velaro is a complete customer support set which ensures that all your customers get the support they deserve & you get the sales lead your business needs.
The visitors are welcomed with a clean & cool chat tool that definitely adds up to your brand’s plus points & are perfectly supported by your Chat Agents backed by the robust features & the resources provided by Velaro.
Pros: Strong Workflow & Reporting Features, Deep Reporting & Analytics options & Easy Setup.
Cons: Inconsistent customer support.
Pricing: $64.95/ Per User
Free Trial: No, but they provide a demo.
48. Userlike
Userlike is a smart chat tool that helps you deliver real-time support to your valuable visitors & the precious prospects. The chat tool is customizable, gets integrally embedded in the design & color of your website.
Pros: A strong set of features like User Information, Chat Review, Proactive Chats, Forward Chats, Survey Forms, Registration Forms, Chat Ratings, ChatBot, Robust Chat Metrics, multiple payment options & Reporting Function make it a great option for E-Commerce websites.
Cons: Couldn’t find any.
Pricing: $35.69/ 3 Operators/ Per Month
Free Trial: 14 Days Free Trial
49. Adsoup
Adsoup is a centralized customer support suit which focuses on keeping your customer support mediums integrated & providing your one place to channelize all of them.
It adds a great speed & cleanliness to the way you run you run your customer support & sales lead generation.
Pros: The features like Chat Merging, Simultaneous Chats, Desktop Notifications, Note Adding, Chat History & the seamless integrations make it a good fit for the start-ups & SMBs.
Cons: Adsoup’s pure orientation towards Asian market can be taken as its less effectiveness in the other markets.
Pricing: $15/ Per Month
Free Trial: 30 Days Free Trial
50. Front
The complete system of Front runs on the idea of customizing & personalizing the way you interact with your visitors & the customers.
In the present era when people are being taken for tickets, Front focuses on changing the trend & has definitely seen quite a success in its mission.
Besides its highly customizable workflow & the chat tool, it also lets you keep your focus intact by integrating all the communication channels & bringing them to the one place.
Front looks like a nice option for the businesses of all the sizes & industries. Don’t take only our word for that, do some research for yourself as well.
Pros: Array of impressive personalization options, robust analytics options, open API & Seamless Integrations for an affordable price.
Cons: Learning Curve is a little steep.
Pricing: $15/ Per User/ Per Month
Free Trial: 14 Days Free Trial
If you couldn’t find the review of the chat tool you were looking for, we have it in the pipeline & we will review that as well, pretty soon. 🙂