Chat Agents Training

It is one of the most powerful tools for organizations to connect with customers directly through messages. By the help of such tool, all your budding customers can get answers...

“Here is a powerful yet simple rule. Always give people more than they expect to get.” – Nelson BoswellView customer interaction via live help online support as a game of...

Can you count the times that you walked away from the customer service representative jobs experience and thought to yourself “Good God! That agent really possessed some relevant customer service...

The world we live in today is becoming technologically advanced day by day. The work which used to take a lot of time in being done is able to get...

Though the New Year has already commenced, many of us have broken our personal resolutions. So, how many of you have promised yourselves that you will quit smoking to lead...

In current time, more websites are adopting the plugins that permit the visitors to connect directly with the web-based live chat operators. The live chat support is present on the...

“The way you interact says a lot about who you are.”In today’s time majority of the websites is providing live chat assistance so that their customers can get instant and...

It does not matter how big or small your business is if you want to experience success, providing quality customer service should play a major role in structuring your business...

In a not too distant past, it was fairly common to come across organizations that constantly struggle to make a decision between hiring live chat agents or real life assistants...

One of the exciting customer support service innovations to reach out to the small-scale enterprises in the past few years is through live chat software. While the companies have had...

If your business has already implemented the live chat system on the website then it is essential to know how, what and where the interaction between the live chat agent...

Live chat etiquette is an instant and easy guide for the Live Chat Agents and the visitors of the website to discuss the sales and support the matters over chat.Although...

Chat etiquettes have a very important role to play in providing proper and quality customer support. Professional and genuine communication with the customers goes a long way, in fact further...

This digital era marks the increase of the usage of chat applications and software packages, as everyone is becoming more and more dependent upon virtual communication day by day. According...

Live chat etiquette plays an important role in customer check. The agent needs to be genuine and proficient while dealing with the clients.  In earlier days people used to solve...