GROW YOUR SHOPIFY/BIGCOMMERCE APP WITH OUR PROFESSIONAL24x7 LIVE CHAT AGENTS!

Hire DeskMoz's fully managed professional App Support Chat Agents for 24x7 complete customer support & flourishing ratings & reviews.

  • 100% In-House Staff
  • Dedicated Chat Agents
  • Free 10-Day Trial

Happier Users, Skyrocketing Ratings & Overwhelming Reviews

DeskMoz deploys a team of 24×7 Dedicated App Support Chat Agents who hold expertise in delivering exemplary customer support on the most complicated apps on Shopify & BigCommerce.

What Shopify & BigCommerce App Users Say About Us Our Clients’ Apps

We take a great deal of pride in how our exemplary 24×7 app support adds a lot more value to the app. Following Shopify & BigCommerce app reviews reflect how much our clients’ app users love them for our 24×7 customer support.

Why DeskMoz’s Dedicated App Support Agents are becoming the leading choice of every other top-rated Shopify & BigCommerce app?

Rising Ratings & Reviews

For each & every conversation, our Agents’ underlying goal always remains; getting your app maximum ratings & reviews.

The amount of effort they put into each chat leads well toward the accomplishment of that goal.

Overwhelmed App Users

No matter how neat & smooth your app is or how smart your app users are, super-smart, 24x7 customer service is a must.

DeskMoz’s professional App Support Agents leave your app users overwhelmed all the time.

Light on Pocket

Considering the value DeskMoz adds to your app 24x7, the money you pay is not another expense, but a rewarding investment.

Despite that, DeskMoz’s App Support Agents service cost 30% less & generates 3x more value.

You Get to Focus on Expansion

From our 18 years of experience, we understand that you believe that no one can deliver the support quality as good as you.

The truth is; DeskMoz’s Dedicated App Support Agents are proven to be the best on this turf.

Features that Add an Extra Star

Be instantly growth-ready with DeskMoz’s unmatchable suite of features.

Highly Experienced In-House Team

App Support requires experience & since it’s your highly valuable database, you must never compromise with data security either.

24×7 Live Chat Agents

Support requests don’t say & come. They roll in round the clock. That’s why your DeskMoz Chat Agents provide 24×7 assistance.

Free Live Chat Software

Highly customizable, lightweight & swift live chat software comes complementary with the managed service.

Manage Multiple Platforms

Delivering a one-stop solution requires the ability to manage multiple platforms in tandem. DeskMoz Agents do that 24×7.

Free Setup

Everything, including the chat widget, is set up & customized just the way you want without any additional charge at all.

Chat Transcripts

You want to stay on top of everything. That is why we email each & every chat transcript to you in real-time 24×7.

Ticket Forwarding

The rare cases which couldn’t be resolved right on the chat are notified to you in real-time via email & text message.

Online in 72 Hours

We complete the entire process, including your Chat Agents training within just 72 hours. After all, time is money.

Custom Trained Chat Agents

Your Dedicated App Support Chat Agents are custom trained to the minute details of your app, just like your in-house team.

One Point Contact

A complete solution means you don’t need to supervise either. We have got you an expert one-point contact for that.

White Label

We know you love personalization in everything. That is why everything from chat software to responses is white labeled.

Efficient Pricing

Running a 24×7 support team & setup, but our huge volume enables us to deliver it to you just at a fraction of the cost.

Multi-Channel Support

Customer support is no longer limited to a single channel. That’s why we offer you social media & email support as well.

10-Day Free Trial

You are welcome to try out our complete suite of features completely free for 10 days. No card details asked.

How it Works

Getting Started

Sign-up for the 10-day completely free trial & access your DeskMoz dashboard instantly.

Resource Sharing

Share all the training resources & let your Dedicated Manager plan the Chat Agents’ training.

Process Training

A team of in-house Dedicated App Support Chat Agents gets completely trained in 72 hours.

Rising Ratings

Your Dedicated Team goes live & starts bringing visible growth to your app’s reviews & ratings.

Simple, Transparent Pricing with No Hidden Charges

All packages come power-packed with the following unmatchable deliverables.

What is your monthly chat volume estimate?

PROFESSIONAL PLAN
/ Month

OVERVIEW

  • FAQ-based Chat Support
  • Free Live Chat Software
  • Free Setup
  • Instant Chat Transcripts
  • Lead & Ticket Forwarding
  • Live in 72 Hours

TRAINING RESOURCES

  • FAQs/ Script

CHAT SOFTWARE

  • Free Chat Software for Website
  • Free Chat Software for Android & iOS Apps
  • Free Setup on All Platforms
  • Bring Your Own Chat Software

DATA & DASHBOARD

  • Google Analytics Data
  • SLA Data
  • Chat Rating Data
  • Chat Traffic Source Data
  • Chat Geography Data
  • Website Visitor Tracking
  • Multi-User Dashboard
  • Zapier Integration
  • Native Integration

CHAT AGENTS

  • In-House FAQ Support Chat Agents
  • 24x7 (350+ Days) Agent’s Availability
  • Number of Chat Agents Per Shift= 2

QUALITY ASSURANCE

  • Weekly Chat Reviews
  • Average Response in < 60 Seconds
  • More than 99% Uptime
  • Real-Time Chat Rating Data

CHAT WIDGET CUSTOMIZATION

  • White Label
  • Theme-Based Design & Colors
  • Proactive Chat Invitations
  • Pre Chat Survey Customization
  • Direct Chat Link

MISCELLANEOUS

  • Month-to-Month Contract
  • Number of Websites 1
  • Monthly Reporting

What is your monthly chat volume estimate?

PREMIUM PLAN
/ Month

OVERVIEW

  • Custom Trained Shared Chat Agents
  • Email Support
  • Social Media Support
  • Free Live Chat Software
  • Free Setup
  • Instant Chat Transcripts
  • Lead & Ticket Forwarding
  • Live in 72 Hours

TRAINING RESOURCES

  • FAQs/ Script
  • Live Training Sessions
  • Previous Chat Transcripts
  • Training Manuals
  • Support Videos
  • Website Knowledgebase
  • Website Study
  • Backend/ CMS Access

CHAT SOFTWARE

  • Free Chat Software for Website
  • Free Chat Software for Android & iOS Apps
  • Free Setup on All Platforms
  • Bring Your Own Chat Software

DATA & DASHBOARD

  • Google Analytics Data
  • SLA Data
  • Chat Rating Data
  • Chat Traffic Source Data
  • Chat Geography Data
  • Website Visitor Tracking
  • Multi-User Dashboard
  • Zapier Integration
  • Native Integration

CHAT AGENTS

  • Experienced, In-House Shared Chat Agents
  • 24x7 (350+ Days) Agent’s Availability
  • Number of Shared Chat Agents= 6

QUALITY ASSURANCE

  • Daily Chat Reviews
  • Average Response in < 45 Seconds
  • More than 99% Uptime
  • Real-Time Chat Rating Data
  • Daily Updates’ Discussion Among Chat Agents
  • Monthly Training Quizzes
  • One Point Contact
  • Dedicated Quality Analyst

CHAT WIDGET CUSTOMIZATION

  • White Label
  • Theme Based Design & Colors
  • Proactive Chat Invitations
  • Page Wise Custom Greetings
  • Pre Chat Survey Customization
  • Direct Chat Link

MISCELLANEOUS

  • Month-to-Month Contract
  • Number of Websites 1
  • Monthly Reporting

How many Dedicated App Support Chat Agents do you need?

ENTERPRISE PLAN
/Agent/ Month
Total US$ 5,994/ Month

OVERVIEW

  • Custom Trained Dedicated Chat Agents
  • Email Support
  • Social Media Support
  • Free Live Chat Software
  • Free Setup
  • Instant Chat Transcripts
  • Lead & Ticket Forwarding
  • Live in 72 Hours

TRAINING RESOURCES

  • FAQs/ Script
  • Live Training Sessions
  • Previous Chat Transcripts
  • Training Manuals
  • Support Videos
  • Website Knowledgebase
  • Website Study
  • Backend/ CMS Access

CHAT SOFTWARE

  • Free Chat Software for Website
  • Free Chat Software for Android & iOS Apps
  • Free Setup on All Platforms
  • Bring Your Own Chat Software

DATA & DASHBOARD

  • Google Analytics Data
  • SLA Data
  • Chat Rating Data
  • Chat Traffic Source Data
  • Chat Geography Data
  • Website Visitor Tracking
  • Multi-User Dashboard
  • Zapier Integration
  • Native Integration

CHAT AGENTS

  • Experienced, In-House Dedicated Chat Agents
  • 24x7 (350+ Days) Agent’s Availability
  • Number of Chat Agents Per Shift= 2

QUALITY ASSURANCE

  • Daily Chat Reviews
  • Average Response in < 45 Seconds
  • More than 99% Uptime
  • Real-Time Chat Rating Data
  • Daily Updates’ Discussion Among Chat Agents
  • Monthly Training Quizzes
  • One Point Contact
  • Dedicated Quality Analyst

CHAT WIDGET CUSTOMIZATION

  • White Label
  • Theme Based Design & Colors
  • Proactive Chat Invitations
  • Page Wise Custom Greetings
  • Pre Chat Survey Customization
  • Direct Chat Link

MISCELLANEOUS

  • 6 Months Contract
  • Number of Websites 1
  • Monthly Reporting

One Point Solution

DeskMoz’s Dedicated App Support Agents Manage All This & More

To strive towards exemplary ratings & reviews, Agents need to be able to deliver a complete solution, right on one chat. To facilitate that, DeskMoz’s Dedicated App Support Agents manage all the required resources from the customer support perspective.

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