Raise your App in Ranks with DeskMoz's 24x7 App Support.

Hire DeskMoz's fully managed professional App Support Chat Agents for 24x7 complete customer support & flourishing ratings & reviews.

  • 100% In-House Staff
  • Dedicated Chat Agents
  • Free 10-Day Trial

Dedicated Workforce for Happier Users, Skyrocketing Ratings & Overwhelming Reviews

DeskMoz deploys a team of 24x7 Dedicated App Support Chat Agents who hold expertise in delivering exemplary customer support on the most complicated apps on Shopify & BigCommerce.

What Shopify & BigCommerce App Users Say About Us Our Clients' Apps

We take a great deal of pride in how our exemplary 24x7 app support adds a lot more value to the app. Following Shopify & Big Commerce app reviews reflect how much our client’s app users love them for our 24x7 customer support.

Top-rated Shopify & Big Commerce apps use DeskMoz’s Dedicated App Support Agents. Here is why-

Rising Ratings & Reviews

For each & every conversation, our Agents’ underlying goal always remains; getting your app more rating & reviews.

The amount of efforts they put in each chat leads well towards the accomplishment of that goal.

Overwhelmed Customers

No matter how neat & smooth your app is & how smart your app-users are, a super-smart, never-say-no, high professional & problem-solver customer service is a must.

Since DeskMoz’s Dedicated App Support Agents deliver that & a lot more, your customers are left overwhelmed all the time.

Light on Pocket

Considering the value DeskMoz adds to your app 24x7, the pricing is just a fraction.

Despite that, DeskMoz’s Dedicated App Support Agents cost 30% less & generate 3x more value.

You Get to Focus on Expansion

From our 16 years of experience, we understand that you believe that no one can deliver the support quality on the app as you. Thus, you keep yourself engaged with customer support, rather than expansion.

The truth is; DeskMoz’s Dedicated App Support Agents are professionals from this turf & meant to outshine everyone; including you

Features That Add an Extra Star

Be instantly growth-ready with DeskMoz’s unmatchable suite of features.

Highly Experienced In-House Team

App Support requires experience & since it’s your highly valuable database, you must never compromise with data security either.

24x7 Live Chat Agents

Support requests don’t say & come. They roll-in round the clock. That’s why your DeskMoz Chat Agents provide 24x7 assistance.

Free Live Chat Software

Highly customisable, light-weight & swift live chat software comes complementary with the managed service.

Manage Multiple Platforms

Delivering one-stop solution requires ability to manage multiple platforms in a teandem. DeskMoz Agents do that 24x7.

Free Setup

Everything, including the chat widget is setup & customised just the way you want without any additional charge at all.

Chat Transcripts

You want to stay on the top of everything. That is why, we email each & every chat transcript to you real-time 24x7.

Ticket Forwarding

The rare cases which couldn’t be resolved right on the chat are notified to you real-time via email & text message.

Online in 72 Hours

We complete the entire process, including your Chat Agents training within just 72 hours. Afterall, time is money.

Custom Trained Chat Agents

Your Dedicated App Support Chat Agents are custom trained to the minute details of your app, just like your in-house team.

Dedicated Manager

Complete solution means you don’t need to supervise either. Because for that, we have got you an expert Dedicated Manager.

White Label

We know you love personalisation in everything. That is why, everything from chat software to responses is white label.

Efficient Pricing

Running a 24x7 support team & setup, but our huge volume enables us to deliver it to you just at a fraction of the cost.

Multi-Channel Support

Customer support is no longer limited to a single channel. Tha’s why we offer you social media & email support as well.

10-Day Free Trial

You are welcome to try out our complete suite of features for completely free for 10 days. No card details asked.

How it Works

Getting Started

Sign-up for the 10-day completely free trial & access your DeskMoz dashboard instantly.

Resource Sharing

Share all the training resources & let your Dedicated Manager plan the Chat Agents’ training.

Process Training

A team of in-house Dedicated App Support Chat Agents gets completely trained in 72 hours.

Rising Ratings

Your Dedicated Team goes live & starts brining visible growth to your app’s reviews & ratings.

Simple, Transparent Pricing with No Hidden Charges

All packages come power-packed with the following unmatchable deliverables.

How many Dedicated App Support Chat Agents do you need?

ENTERPRISE PLAN
/Agent/ Month
Total US$ 5,994/ Month

OVERVIEW

  • Custom Trained Dedicated Chat Agents
  • Email Support
  • Social Media Support
  • Free Live Chat Software
  • Free Setup
  • Instant Chat Transcripts
  • Lead & Ticket Forwarding
  • Live in 72 Hours

TRAINING RESOURCES

  • FAQs/ Script
  • Live Training Sessions
  • Previous Chat Transcripts
  • Training Manuals
  • Support Videos
  • Website Knowledgebase
  • Website Study
  • Backend/ CMS Access

CHAT SOFTWARE

  • Free Chat Software for Website
  • Free Chat Software for Android & iOS Apps
  • Free Setup on All Platforms
  • TBring Your Own Chat Software

DATA & DASHBOARD

  • Google Analytics Data
  • SLA Data
  • Chat Rating Data
  • Chat Traffic Source Data
  • Chat Geography Data
  • Website Visitor Tracking
  • Multi-User Dashboard
  • Zapier Integration
  • Native Integration

CHAT AGENTS

  • Experienced, In-House Dedicated Chat Agents
  • 24x7 (350+ Days) Agent’s Availability
  • Number of Chat Agents Per Shift= 2

QUALITY ASSURANCE

  • Daily Chat Reviews
  • Average Response in < 45 Seconds
  • More than 99% Uptime
  • Real-Time Chat Rating Data
  • Daily Updates’ Discussion Among Chat Agents
  • Monthly Training Quizzes
  • Dedicated Account Manager
  • Dedicated Quality Analyst

CHAT WIDGET CUSTOMIZATION

  • White Label
  • Theme Based Design & Colors
  • Proactive Chat Invitations
  • Page Wise Custom Greetings
  • Pre Chat Survey Customization
  • Direct Chat Link

MISCELLANEOUS

  • 6 Months Contract
  • Number of Websites 1
  • Monthly Reporting
One Point Solution

DeskMoz’s Dedicated App Support Agents Manage All This & More

To strive towards exemplary ratings & reviews, Agents need to be able to deliver complete solution, right on one chat. To facilitate that, DeskMoz’s Dedicated App Support Agents manage all the required resources from the customer support perspective.

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