Terms and Conditions of Use- DeskMoz

Last Revised On 1st January 2023

1. Basic Terms

By accessing this website or subscribing to the services of DeskMoz, you are agreeing to be bound by DeskMoz’s following terms and conditions of use, all applicable laws and regulations, and agree that you are responsible for compliance with all the applicable local laws. If you do not agree with any of these terms, you are not allowed to use or access this website & subscribing to DeskMoz’s services. The materials contained in this website are protected by the applicable copyright and trademark law.

We ask you to read DeskMoz’s Terms & Conditions of Use & the Privacy Policy carefully because they override & supersede all the related documents which you might or might not have read about or signed with DeskMoz.

2. Copyright and Ownership

We ask you to read this policy carefully as it applies to you irrespective of the nature of your association with DeskMoz. Which means, it also applies even if you’re not one of our customers and you interact with us, such as by:

2.1 DeskMoz or its suppliers own the intellectual property rights to any and all protectable components of the Service, including but not limited to the name of the Service, artwork and end-user interface elements contained within the Service, many of the individual features, and the related documentation. Your usage of DeskMoz’s services falls under the conditions mentioned under Use License below.

2.2 DeskMoz claims no intellectual property rights or the responsibility of the Content you upload or provide to the Service, such as the FAQs.

3. Use License

Since DeskMoz & its employees are separate entities, the policy does not cover the information about our employees.

3.1 Permission is granted to temporarily download one copy of the materials (information or software) available on DeskMoz’s website for personal, non-commercial transitory viewing only. This is the grant of a license to use our service & the provided resources, not a transfer of title, and under this license, you may not:

3.1.1 Modify or copy the materials

3.1.2 Use the materials for any commercial purpose, or for any public display (commercial or non-commercial) excepting the terms agreed upon during the sign-up;

3.1.3 Attempt to decompile or reverse engineer any software contained on DeskMoz’s website;

3.1.4 Remove any copyright or other proprietary notations from the materials; or

3.1.5 Transfer the materials to another person or “mirror” the materials on any other server.
This license shall automatically terminate if you violate any of these restrictions and it may be terminated by DeskMoz at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

4. Services

In order to deliver the service(s) for which you have signed-up for the free trial or purchased a plan of DeskMoz’s 24×7 Live Chat Agents Support or Sales Lead Generation Service or both, DeskMoz agrees upon providing you with the resources including but not limited to:

4.1 Deploying human Chat Agents on your websites, apps, social media accounts or the blogs, which do NOT deal in or promote, pornography, violence, illegal activities, fake or counterfeit items, discrimination based on race, sex, religion, nationality, disability, sexual orientation, or infringes upon others’ intellectual property rights.

DeskMoz's management reserves all the rights to make the final decision at their own discretion on whether any particular business can be served or not.

4.2 Following the instructions according to which the service is to be provided.

4.3 Providing chat widget code to those which seek to take the service using DeskMoz’s free live chat tool & assisting them in embedding it onto the platform the service is agreed upon for.

4.4 Providing access to the dashboard.

4.5 Providing the count of the chats, sales leads & support tickets & the other details collected from the visitors on the behalf of the client.

4.6 Providing the service for 24×7, with the minimum uptime of 99%, excepting the 11 dates mentioned in our Holiday Calendar & the 4 days, reserved for elections & emergencies.

4.7 Delivering the service with the minimum uptime of 99%.

5. Account Terms

5.1 When you reach out to us with any enquiry about our service, you automatically get subscribed to our mailing list. However, you can unsubscribe from the Emails, by hitting the Unsubscribe button on the Email.

5.2 You are responsible for maintaining the security of your account by keeping your account credentials secured & not sharing them with anyone. DeskMoz does not share your account credentials with anyone & cannot be held liable for any loss or damage to your information from your failure to comply with the security obligations

5.3 You are responsible for every piece of information that we collect from your customers on your website in the course of providing the chat support. DeskMoz collects the information from your customers only as per your instructions & to deliver the service it is hired for.

5.4 When your monthly quota of chats or sales leads or both gets exhausted, DeskMoz has all the rights to charge you for the extra chats or sales leads or both as per the rates mentioned under the concerned plan. We inform you well in advance & suggest to upgrade your plan.

5.5 DeskMoz carries forward your remaining number of chats or sales leads or both & allows you to get them added to the quota of the next month & on, but, carrying forward of the leftovers will be done for only as long as you do not downgrade your plan.

5.6 The decision to provide the service or not remains solely with DeskMoz & DeskMoz reserves the right to refuse service to anyone for any reason at any time.

Please note, DeskMoz does NOT work with the businesses which deal in or promote pornography, violence, illegal activities, fake or counterfeit items, discrimination based on race, sex, religion, nationality, disability, sexual orientation, or infringes upon others’ intellectual property rights.

DeskMoz's management reserves all the rights to make the final decision at their own discretion on whether any particular business can be served or not.

5.7 In order to use DeskMoz’s service or access any of the resources, you must sign-up with your legal full name, valid Email address, phone number & the website URL.

6. Payments, Refunds, Upgrading and Downgrading Terms

6.1 Payments Terms: When you decide to upgrade your account to one of our paid plans & for the monthly payments, we ask you to make the payment through PayPal on a recurring basis. Since DeskMoz doesn’t access the classified payment details & receives only the payment confirmation details, you should contact PayPal in the case of any dispute related to payment.

6.2 Refunds: We do not refund the received payments. That is because, as soon as we receive a payment from you, we allocate our resources to your project for a month & cannot deploy them elsewhere.

6.3 Upgrading Terms: You can upgrade your plan at any time during the course of the service. When you will upgrade your plan, your monthly quota of the chats or sales leads or both will be reset as per our discussion then on the ad-hoc basis.

6.4 Downgrading Terms: You can downgrade your plan at any time during the course of the service. Please note that the moment you downgrade your plan, your carry forward count becomes zero.

7. Termination Terms

7.1 You can ask us to discontinue our service on your website at any point of the time, over Email, chat or phone & within 24 hours of getting our bill cleared (in event of extra chats, sales leads or both), we will detach all our resources from your website & on your request, will delete all your information from our resources. You won’t be charged again. after your official cancellation date.

7.2 Here, it is important to note that in order to fulfil the legitimate purpose of our business or the legal compliances, we may need to retain certain pieces of your information for certain period of time from the termination of our service.

7.3 DeskMoz, in its sole discretion, has the right to suspend or terminate your account and refuse any and all current or future use of the Service, or any other DeskMoz service, for any reason at any time. Such termination of the Service will result in the deactivation or deletion of your Account or your access to your Account, and the forfeiture and relinquishment of all content in your Account. DeskMoz reserves the right to refuse service to anyone for any reason at any time.

8. Service & Prices Modification Terms

8.1 DeskMoz reserves all the rights to modify or discontinue any or all the parts of our service at any time & from time to time, with or without prior notice.

8.2 DeskMoz can modify or change the prices of its plans without any notice. In event of a change in the price, DeskMoz reserves the right to decide whether the customers which started with the previous price(s) are going to pay the previous price(s) or the new one.

8.3 DeskMoz shall not be liable, in any condition, to you or to any third party for any modification, price change, suspension or discontinuance of the Service.

9. Revisions and Errata

The materials appearing on DeskMoz’s website could include technical, typographical, or photographic errors. DeskMoz does not warrant that any of the materials on the website are accurate, complete, or current. DeskMoz may make changes to the materials contained on the website at any time without notice. DeskMoz does not, however, make any commitment to update the materials.

10. Links

DeskMoz has not reviewed all of the sites linked to its Internet website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by DeskMoz of the site. Use of any such linked web site is at the user’s own risk.

11. Disclaimer

The materials on DeskMoz’s web site are provided “as is”. DeskMoz makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, DeskMoz does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

12. Limitations

In no event shall DeskMoz or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on DeskMoz’s internet website, dashboard or the core service i.e. chat support, even if DeskMoz or a DeskMoz authorized representative has been notified orally or in writing of the possibility of such damage. As some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

13. Governing Law

Any claim relating to DeskMoz shall be governed exclusively by the laws of the State of Rajasthan (India) with judiciary in Jaipur, irrespective to the laws of the location of the other party or to its conflict with other law provisions. DeskMoz is not liable to pay any compensation beyond INR 500,000 in any case.

14. Update to these Terms & Conditions of Use

DeskMoz reserves the right to change or update these terms & conditions of use from time to time. If material changes are made, we will inform you by Email, for the other minor changes, we will update the Last Revised On date, at the top of this page.

We encourage you to regularly check back on this page to ensure that you are up to date with any changes in DeskMoz’s terms & conditions of use.

15. Questions & Concerns

DeskMoz is registered in India & our principal place of business is at 609- 610, Mansarovar Plaza, Jaipur (Rajasthan), India- 302020.

You can contact us:

(a) By emailing to [email protected] or [email protected]

(b) Using our website chat support;