How We Can Help 24X7
- Boosting conversion ratio by helping your visitors find the best software quickly.
- Minimizing cart abandonment by answering sales closing questions promptly.
- Navigating visitors to the pages & the software they are looking for.
- Helping clients with almost everything they reach out to you for. Such as- applying discount codes or making payments.
- Answering the enquiries of your visitors such as- how soon can the software be installed?
- Tracking & informing the support ticket status to the customers.
- Getting the maximum number of the visitors to make a purchase by offering discount codes in chats.
- Generating sales leads & support tickets & notifying them to you in real-time by SMS & email.
- Serving as the most interactive means of taking visitors’ & customers’ feedback & addressing their grievances.
HOW IT WORKS
SaaS Websites: Super Simplified Yet Complicated:
In every SaaS website, the features & every other detail are always tried to be explained in the ultimate simplicity but since the subject itself is complicated, visitors find understanding the details a task.
Well, We Have Got The Solution!
DeskMoz is a team of professional live chat agents who remain available on your SaaS website 24×7 to answer all the questions (both technical & non-technical) of your visitors real-time.
Finding a visitor hovering on the same page for certain time, DeskMoz chat team offers help to the visitor. The visitor can initiate the chat session from his end as well.
A Typical Question
Here, the visitor is not sure if your software is the best fit for his team.
Finding this a bright sales-closing opportunity, our chat agents offer to connect the visitor to your experts.
Seamless Post-Sales Support
In another typical scenario, this existing customer is facing a technical-glitch in using your software.
Equipped with the sound technical knowledge, our chat agents take the remote access of her system & performs the Tier I troubleshooting.
Your Focus Intact!
So, when DeskMoz has promised to be your “go-to” for all your customer support & lead generation needs, you can freely focus on the other key tasks.
We are proudly serving over 200 clients across the globe. These clients come from different industries with different sizes of projects & different needs. Our success can be measured best on the basis of their shining feedback.
I was wowed by how quickly the chat associated picked up on the details of our software products. Not only that, they were very courteous and professional with us and our customers. I would highly recommend DeskMoz to any business who wishes to set themselves apart from their competition. Thank you so much for DeskMoz for your wonderful service.