DeskMoz Pricing Plans; Economical, Customizable & Scalable.

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Chat/ Dedicated Agent Count
Professional
US$ 199/ Month

Premium
US$ 399/ Month

DEDICATED AGENTS
Enterprise
US$ 799/ Agent/ Month
Total US$ 4794/ Month

Custom Plan
As Per Your Requirement

Custom Chat Volume

Agents' Availability

24x7 (350+ Days)

24x7 (350+ Days)

24 x 7 (350+ Days)

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Free Live Chat Software

Yes

Yes

Yes

Free Setup

Yes

Yes

Yes

Agents' Type

Shared Chat Agents

Shared Chat Agents

Dedicated Chat Agents

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Training Methodology

FAQ Based Support

Custom Full Training

Custom Full Training

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Instant Chat Transcripts

Yes

Yes

Yes

Lead & Ticket Forwarding

Via SMS & Email

Via SMS & Email

Via SMS & Email

Turnaround Time

Upto 48 Hours

Upto 48 Hours

Upto 72 Hours

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CHAT AGENTS

Availability

24x7 (350+ Days)

24x7 (350+ Days)

24 x 7 (350+ Days)

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Chat Agents Type

Shared Chat Agents

Shared Chat Agents

Dedicated Chat Agents

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Qualification

Experienced, In-House Agents

Experienced, In-House Agents

Experienced, In-House Agents

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Chat Agents' Count

6 Shared Chat Agents

12 Shared Chat Agents

6 Dedicated Chat Agents

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TRAINING

Methodology

FAQ Based Support

Custom Full Training

Custom Full Training

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FAQs/ Script

Yes

Yes

Yes

---

FAQs Count

20 FAQs

Unlimited FAQs

Unlimited FAQs

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Live Training Sessions

No

Yes

Yes

---

Previous Chat Transcripts

No

Yes

Yes

---

Training Manuals

No

Yes

Yes

---

Support Videos

No

Yes

Yes

---

Website Knowledgebase

No

Yes

Yes

---

Website Study

No

Yes

Yes

---

Backend/ CMS Access

No

Yes

Yes

---

QUALITY ASSURANCE

Chat Reviews

Weekly

Daily

Daily

---

Ideal Avg. First Response Time

< 60 Seconds

< 45 Seconds

< 45 Seconds

---

Ideal Average Response Time

< 60 Seconds

< 45 Seconds

< 45 Seconds

---

Uptime

> 99%

> 99%

> 99%

---

Chat Rating Data

Yes

Yes

Yes

---

Updates' Discussion

No

Daily

Daily

---

Training Quizzes

No

Monthly

Monthly

---

Dedicated Account Manager

No

Yes

Yes

---

Quality Analyst

No

Yes

Yes

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CHAT SOFTWARE

Free Chat Software for Website

Yes

Yes

Yes

---

Free Chat Software for Apps

Yes

Yes

Yes

---

Free Setup

Yes

Yes

Yes

---

Bring Your Own Chat Software

No

Yes, for US$ 49/ Month

Yes, No Extra Cost

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CHAT WIDGET CUSTOMIZATION

Theme Based Design & Colors

Yes

Yes

Yes

---

Custom Branding

Yes

Yes

Yes

---

Proactive Chat Invitations

Yes

Yes

Yes

---

Prechat Survey Customization

Yes

Yes

Yes

---

Direct Chat Link

Yes

Yes

Yes

---

Page Wise Custom Greetings

No

Yes

Yes

---

DATA & DASHBOARD

Google Analytics Data

Yes

Yes

Yes

---

SLA Data

Yes

Yes

Yes

---

Chat Rating Data

Yes

Yes

Yes

---

Chat Traffic Source Data

Yes

Yes

Yes

---

Chat Geography Data

Yes

Yes

Yes

---

Website Visitor Tracking

Yes

Yes

Yes

---

Multi-User Dashboard

Yes

Yes

Yes

---

Zapier Integration

Yes

Yes

Yes

---

Native Integration

Yes

Yes

Yes

---

Facebook Page Support

Yes

Yes

Yes

---

OTHERS

Contract

1 Month

1 Month

6 Months

---

Website Count

1 Website

1 Website

1 Website

---

Monthly Reporting

Yes

Yes

Yes

---

Extra Chat Cost

US$ 6/ Extra Chat

US$ 4/ Extra Chat

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