Banner Image

Customer Success at Scale

Our 9 out of 10 interactions fetch us 5 stars for you.

Verified Real-Time by

92%

CSAT

LAST MONTH

21528

Total Ratings

Last 12 Months

16s

Typically replies in

last month

As Featured In

What You Get

A powerful, all-in-one outsourced live chat support solution for greater effectiveness & efficiency.

  • lead generation
  • app user support
  • Post-sales Support
  • appointment scheduling
  • Tech support
  • Omnichannel Support

Innovative Features Innovated Over 17 Years

DeskMoz offers you a distinctive suite of features to ensure your outsourced live chat service & lead generation project becomes an absolute success.

IN-HOUSE LIVE CHAT AGENTS

The in-house team is second to none. DeskMoz is the only service provider with full-time in-house staff. No further outsourcing. No remote Chat Agents.

24x7 SERVICE

Solid uptime is a necessity now. DeskMoz’s live chat operators stay available on your website 24x7 (350+ days) to ensure that no opportunity gets missed ever.

NO COMMITMENTS ASKED

DeskMoz delivers best in class service without binding you in any type of commitments or agreements. Our service runs on a month-to-month basis only.

ASSIGNED MANAGER

Customer success is our key goal. To attain it aptly, we assign a manager to your account right from day 1. This manager is your dedicated point of contact.

LIVE IN 24-48 HOURS

Gold standard service means that we shine in all spheres. Your time is more important thank ours. Bearing that in mind, the turnaround is done in mere 48 hours.

KEEP TAB ON THE MOVE

Real time notification enables you stay on the top of everything everytime. Be it a sales lead or a support ticket, chat transcripts are notified real time via text message & email.

COMPLETELY FREE TRIAL

A 10 days trial is offered completely free. You don’t even need to attach your card for that. Come, analyse & pay. As simple as that.

FREE SOFTWARE & SETUP

Industry’s most advanced, robust, swift, customisable, secured & widely used live chat software comes free with the managed service.

INSIGHTFUL DASHBOARD

Stay on the top of all the cogs & gears 24x7 right from your highly insightful dashboard. It shows all the chats & attributes related to them.

Let The Numbers Do The Talking

DeskMoz’s better CSAT, swift response time, unbelievable customer churn rate & awesome CX speak for themselves on how we take customer service to the next level.

1.5M+
Chats
1M+
LEAD & TICKET
200+
employees
300+
CLIENTS
20s*
FIRST RESPONSE
35s*
AVG. RESPONSE
92%+
CSAT
99.7%
UPTIME
*As per last 12 months data.

IT Support

Perfect solution for delivering seamless support to the users of your apps, software & other IT projects.

Business Process

Stay focused on expanding your business while your DeskMoz team manages customer support 24x7

Ecommerce Customer Care

Ecommerce means customers with tons of pre-sales & post-sales questions. DeskMoz has got your back.

Omnichannel Support

We know your business comes from channels of all types & forms. DeskMoz is the all-in-one solution.

A Piece of Advice from One Forward Looking, Customer Centric Company to Another

Forward looking & customer centric. Yes, we are right when we call you that. If you were not, you wouldn’t be on this page, on this website. Your hard-earned website visitors & customers are your most valuable business assets indeed. Just the way you are for us.

You know the answer, right? So, let your friends at DeskMoz’s outsourced live chat operators services take care of your live chat support, onsite conversion, sales leads generation & customer satisfaction 24x7 & you do what you love doing the most; growing the business.

Let’s jump on a call to discuss your live chat goals & how DeskMoz’s 24x7 in-house live chat agents can accomplish that for you.

FAQs

Got any questions about DeskMoz’s outsourced customer chat service?

Here are the answers.

Live Chat setup takes just 24 to 48 hours. That includes live chat operators’ training & chat software setup on your website. The process is as fast you are.
Nothing all all. Live Chat software code is a highly secured JavaScript that is required to be pasted in the source code of the website, before the end body tag. Customisations are done from the dashboard.
Businesses of all the sizes & from all the industries can use live chat, excepting the ones which are mentioned as prohibited in the Terms of Use.
Live chat sales leads & support tickets are notified real-time via SMS & email to as many team members as you want. Just put in their phone numbers & email address in the dashboard.
Since as low as 27 cents are charged per hour, the agents are needed to be shared with multiple websites but only up to the limit where performance remains as good as dedicated agents’ performance.
Committed response time of 50-60 seconds but the efforts are always put towards keeping response time till 45 seconds.

We Work in 4 Simple Steps

Our services are equipped with unbeatable and customized features. The perfect blend of quality & technology at your service!

Sign up

Sign up for a 10 days completely free trial.

Paste the Code

Paste the chat widget code in your website.

FILL FAQs

Share FAQs for us to train the Chat Agents.

And Done!

The Chat Agents will go live after training.

Our Happy Clients Are Our Best Advocates

We are proudly serving over 200 clients across the globe. These clients come from different industries with different sizes of projects & different needs. Our success can be measured best on the basis of their shining feedback.

DeskMoz . The logos displayed on the website are trademarks of their respective owners. View our Privacy Policy and Terms of Use.