DeskMoz’s in-house professional Outsource Chat Service live chat agents cost just a fraction of your in-house team budget but have been adding immense growth especially to the undermentioned industries by performing the following key tasks, right on the website, 24x7-
Boosting onsite conversion by helping visitors with product selection, resulting in huge upselling & cross-selling.
Decreasing cart abandonment by providing coupon codes as per the potential purchase value.
Delivering post-sales customer support by accessing your CMS to help customers with their order status & tracking questions.
Instilling invaluable brand confidence among visitors & building a customer-centric image.
Scheduling showroom visits for test drives, workshop visits for service, sales rep meetings, etc.
Increasing onsite conversion by assisting visitors in selecting the models, spare parts, etc as per their requirements.
Boosting lead generation collecting visitor’s intent along with the contact details & notifying them to you 24x7.
Developing a customer-centric & tech-friendly image of your brand.
Scheduling property visits for purchase & rent as per the available time slots of the sales reps.
Boosting onsite conversion by answering all the sales closing questions of the visitors right in the chat.
Growing cross-selling & up-selling by educating visitors in regard to the ongoing offers & deals, matching their requirements.
Instilling brand confidence in visitors & developing an image of a customer-centric brand.
Scheduling new students’ visits for enrollment counseling & campus tour, resulting in more admissions.
Getting website features such as fees deposit, exam schedule, etc. to wider use by encouraging students to use them.
Helping students with when & whom questions related to generating transcripts, applying for scholarships, changing community, etc.
Collecting applications, documents, etc for frequent campus events. Developing a student-friendly & tech-oriented image of your school, university or college website
Scheduling consultancy appointments for potential clients as per the availability of the concerned expert.
Enhancing brand confidence & conversion possibility by answering all the deal closing questions right in the chat.
Boosting sales leads generation by qualifying potential clients & sharing their intent & contact details with you real-time.
Working as a complete solution by answering the case status, document status, etc questions using your case management solution.
Helping visitors choose the best meals or meal programs as per their nutrition macros & taste preferences.
Answering order status & account status questions & making changes by accessing your CMS.
Increasing average order value by cross-selling & up-selling on visitors meal requirements.
Boosting onsite conversion by making visitors familiar with the ongoing promotions & providing coupon codes as per their order size.
Increasing onsite conversion by helping visitors find the courses & classes which match their requirements.
Growing average order value by cross-selling & up selling as per the requirements of the visitors & available variants.
Decreasing cart abandonment by explaining ongoing promotions & providing coupon codes.
Delivering exemplary brand experience by staying online 24x7 & popping up the chat widget with page based greetings at a certain duration.
Qualifying leads on the basis of their credit scores & other parameters & notifying hot leads to you.
Answering complicated questions related to institutional financing, banking, insurance, etc. products & services.
Scheduling appointments for your offices or sales rep visits.
Boosting onsite conversion, upselling & cross-selling by helping visitors with accurate insights about your products & services.
Boosting onsite conversion by helping visitors find the software or tool of their requirement super easily.
Delivering exemplary tier 1 technical support, resulting in a lot fewer cases for your technical team.
Growing average order value by cross-selling & up-selling on the basis of the available subscription plans or one-time payment plans.
Instilling invaluable brand confidence in customers & creating a customer-centric brand image.
Scheduling website visitors’ visits to your hospital, clinic, gym, yoga center, meditation center or nutrition center for consultancy, free trials etc.
Delivering complete customer support by using your software to make changes in clients’ accounts.
Increasing sales lead generation by answering all the sales closing & support seeking questions of your visitors 24x7.
Surging onsite conversion by encouraging visitors to use current promotions & sharing applicable coupon codes.
Boosting onsite bookings by answering all the sales & support questions of your visitors.
Helping visitors in finding & booking the packages of their choice from the variety of options available on your website.
Providing complete assistance by modifying the bookings for the customers using your booking management software.
Instilling confidence in your customers with 24x7 human live chat assistance & building a customer-centric & tech-friendly brand image.
A lot goes into the list but here are the top reasons why-
While the others might look at live chat support as a mere medium of service, we see it as an absolute art. An art that might appear utterly demanding while seeking a perfect blend of knowledge, alacrity, accuracy, team work, affection & juggling but once you have practised it round the clock, for years & have gotten the better of it, begets priceless results in the form of sales growth, lead generation, customer retention & customer satisfaction.
DeskMoz has practised this art by taking millions of live chats for over 15 years now.
Having delivered live chats through & through on industries of all types & sizes from across the globe, what DeskMoz plans to add to your website as a Live Chat Customer Service Outsourcing solution is better seen than said.
What DeskMoz brings to your table is a set of features which is so hard-earned that despite being explained in detail on the website, remains pretty much of a herculean task for the other service providers to attain.
A highly professional team of 125+ experienced in-house live chat agents (no work from home college dropouts or inexperienced freelancers), industry’s best live chat software for free, turnaround time of just 24-48 hours, real-time sales leads notification via SMS & email, insightful dashboard, dedicated manager & a lot more!
Delivering 24x7 managed live chat agents service in-house is easier said than done.
Imagine how costly of a deal it is to self-finance recruiting multiple chat agents for all the 3 shifts, training & putting them to the task, managing their annual increments & other employer expenses, operating a 24x7 setup, purchasing computers, sourcing & subscribing to expensive software & putting money down for numerous heads that will start showing up when you will actually start getting into it & add up the out of blue expenses too.
DeskMoz’s outsource customer support services does all that for you for as low as USD 199/ month, without missing a beat.
DeskMoz is a professional team which has worked long enough on the websites from pretty much all the industries.
Such an extensive work experience has resulted in development of an infallible live chat strategy.
Our tried & tested strategies, impeccable focus on details & round the clock dedication means that every single message being sent to your invaluable website visitors result in more onsite conversion, lead generation & customer satisfaction.
DeskMoz’s promise is to stop at nothing to ensure that you see the same control, dedication, flexibility & most importantly, the results as you desire to see from your in-house team.
DeskMoz is a bootstrapped idea which came into existence when our Co-founder duo were in the same dilemma 15 years ago, you are in right now; how to take care of your website visitors, sales leads generation, onsite conversion, customer satisfaction & customer retention when you have to run a complete machinery of business with uncountable moving parts, all by yourself?
The absence of the luxury of any plug & play solution in the market, they did the legwork of trying & testing different models all by themselves & on the basis of their personal findings & failures & feedback of the network, they modified & commercialize the project as what we call DeskMoz.
Since DeskMoz is a solution which rose from the ground up as a personal project, the design & function is highly adaptable to bespoke needs. The best part is; it’s still being headed by the same passionate Co-founders. :)
DeskMoz’s peerless set of features is everything you need for a result oriented online chat support outsourcing solution.
DeskMoz’s professional chat agents are our full time employees who come with a rich experience of exceptional live chat service.
DeskMoz is a plug & play solution in real terms. We neither ask you for a minimum business period nor cause exit complications.
Industry’s most advanced, robust, swift, customisable, secured & widely used live chat software comes free with the managed service.
The moment a chat is completed, a sales lead is generated or a support ticket is created, you get notified via SMS & email.
A manager is assigned to your account right from day 1. His/ her only job is to ensure that the service is being delivered just the way you want.
Stay on the top of all the cogs & gears 24x7 right from your highly insightful dashboard. It shows all the chats & attributes related to them.
DeskMoz’s chat widget & live chat operators stay available on your website 24x7 to ensure that no opportunity gets missed ever.
A 10 days trial is offered completely free. You don’t even need to attach your card for that. Come, analyze & pay. As simple as that.
Our professional live chat heroes are trained & deployed on your website within just 24 to 48 hours. That includes chat software setup too!
Forward looking & customer centric. Yes, we are right when we call you that. If you were not, you wouldn’t be on this page, on this website. Your hard-earned website visitors & customers are your most valuable business assets indeed. Just the way you are for us.
You know the answer, right? So, let your friends at DeskMoz’s outsourced live chat operators services take care of your live chat support, onsite conversion, sales leads generation & customer satisfaction 24x7 & you do what you love doing the most; growing the business.
Let’s jump on a call to discuss your live chat goals & how DeskMoz’s 24x7 in-house live chat agents can accomplish that for you.
Got any questions about DeskMoz’s outsourced customer chat service? Here are the answers-
A) In a live chat engagement, your website visitors either click on the live chat on your website by themselves or respond to a live chat greeting while browsing the website.
Once they have filled their questions in the optional pre chat survey, the chat request triggers on chat agents’ screen & is responded by 1 of them from the first question till the end.
As soon as the chat gets completed, the chat transcript is notified to you via SMS & email as per your preference & is updated in your DeskMoz dashboard.
A) Numerous agents are trained during the 48 hours training & the best of them are allocated to your project. So, they are already taught a lot about your business even before taking the first chat.
Rest, the knowledge base prepared during the training is always accessible to them in our system on just 1 click. This knowledge base gets automatically updated as per the changes you made in the FAQs section of your DeskMoz dashboard.
A) That can happen with your best in-house Support Managers as well. In such a case, the agent professionally tells the visitors that one of the core team members will get back to them via email or phone with the answer soon & collects their email address & phone number.
As soon as the chat gets completed, it is notified real-time to you via SMS & email & gets updated in your dashboard. You can then follow up that visitor & update that missing piece of information in your DeskMoz dashboard.
A) As soon as a visitor lands on the website, the proactive live chat greeting pops up at defined duration with a greeting & offers live chat assistance to the visitor. The greeting could be related to an ongoing offer or just general assistance.
The greeting can also be set to pop up at certain actions.
A) Simply, go to the FAQs section of your DeskMoz dashboard & add the update. It will get notified to all the agents real-time.
Alternatively, you can notify that via simple email or call your dedicated manager.
A) There are no lock-in periods. You can cancel whenever you want. The payment is collected in advance for the next 30 days. So, if you ever decide to cancel or pause the service, just drop us an email & do not pay next month.
A) All of our chat agents come with rich experience of the live chat support industry & hold bachelor's degrees in diverse fields from English universities
We have over 125 team members who work 24x7 for over 200 clients right from our company owned offices in Jaipur, India. They are our full time employees who are hired only after tight scrutiny & complete background verification.
A) We always keep data security at the centre stage of our business & do not compromise with its safety even by a bit. High end data security systems & practices are used 24x7 & are inspected continually.
A) Your DeskMoz dashboard provides you with all the chat transcripts including the sales leads & support tickets. You can also find data related to response time, chat rating, chat trigger pages, Google Analytics analysis on chat engagement, chat geography, proactive chat to reactive chat ratio & a lot more in downloadable format.
A) Of course! Please feel free to add as many team members as you want. You can also define the access level you want to provide them.
A) DeskMoz’s dashboard integrates seamlessly with thousands of apps, including CRM, CMS, email delivery system etc. via Zapier integration & native integration.