How We Can Help 24X7
- Scheduling campus visits, counselling sessions, interviews & other meetings for the student & staff members
- Generating sales leads & notifying them to you real-time by SMS & email.
- Answering enquiries of the students & the visitors, such as- whom to contact for generating the transcripts? etc.
- Assisting students with depositing fees & coordinating the other meetings & events.
- Receiving & channelizing the documents from the customers for admissions, college trips etc.
- Informing various pieces of information to the visitors over chat.
- Delivering seamless customer support & making your university website student-friendly.
- Serving as a 24×7 counselor to the students for admissions, examinations, stress, bullying etc.
HOW IT WORKS
Support Department- Why So Chaotic?
We all can agree that a significant number of people who visit the Support Departments of your College/ University, come with the common questions & similar concerns.
Undoubtedly, addressing these people gets your staff unnecessarily occupied with time consuming-unproductive tasks & is an equal waste of time & efforts for the visitors as well.
Well, We Have Got The Solution!
DeskMoz is a team of professional live chat agents who remain available on your university/ college website 24×7 to provide support to your visitors with complete ease.
With all their basic questions getting answered real-time by DeskMoz chat agents right on the website, your visitors start preferring visiting your website-support over reaching out to the college’s support department.
Supporting The Smart Way
All the basic questions are answered by DeskMoz team right in the chat & for the speciality questions, real-time tickets are assigned to the concerned department of your college/ university.
Your support team which used to be tied-down handling the unnecessary traffic can now focus on key-tasks as they have very limited questions to be answered
And Happier Everyone!
So when everyone’s counting on you, you can count on DeskMoz.
We are proudly serving over 300 clients across the globe. These clients come from different industries with different sizes of projects & different needs. Our success can be measured best on the basis of their shining feedback.
DeskMoz has been handling our live chat – 24×7 for the last couple of years. They are great when it comes to quality chats and getting me more leads for my clients. Their uptime is great and I get good amount of leads along with proper support to my websites’ visitors.