We all can agree that a significant number of people who visit the Support Departments of your College/ University, come with the common questions & similar concerns.
Undoubtedly, addressing these people gets your staff unnecessarily occupied with time consuming-unproductive tasks & is an equal waste of time & efforts for the visitors as well.
DeskMoz is a team of professional live chat agents who remain available on your university/ college website 24×7 to provide support to your visitors with complete ease.
With all their basic questions getting answered real-time by DeskMoz chat agents right on the website, your visitors start preferring visiting your website-support over reaching out to the college’s support department.
All the basic questions are answered by DeskMoz team right in the chat & for the speciality questions, real-time tickets are assigned to the concerned department of your college/ university.
Your support team which used to be tied-down handling the unnecessary traffic can now focus on key-tasks as they have very limited questions to be answered
So when everyone’s counting on you, you can count on DeskMoz.
DeskMoz has been handling our live chat – 24×7 for the last couple of years. They are great when it comes to quality chats and getting me more leads for my clients. Their uptime is great and I get good amount of leads along with proper support to my websites’ visitors.