Why DeskMoz's Service =
Happy Customers &
- Boosting visitor-to-buyer conversion ratio.
- Answering store visitors' in-depth enquiries.
- Slashing cart abandonment & bounce rate.
- Generating highly qualified hot sales leads.
- Navigating visitors to the right product pages.
- Assisting customers in tracking order status.
- Collecting feedback & addressing grievances.
HOW IT WORKS
Here is a common scenario to explain how DeskMoz works & gets e-commerce stores the maximum value-
- A potential customer is out there on the internet trying to find a pair of fancy party shoes.
- Thanks to your SEO, she clicks your e-commerce store's landing page & enters the store.
- The store has got an amazing UX & nice product placement. She proceeds with the search.
In a Fix:(
- She does all the relevant keyword searches, applies filters, puts sorting & finds something.
- But to her dismay, the shoes she dug so arduously for, happen to be running out of stock.
- That is just one of the innumerable lost sales where DeskMoz's 24x7 Chat Agents jump in.
We Have Got The Solution!
- Here, our complementary chat widget automatically pops up to ask if she needs assistance.
- DeskMoz's professional Live Chat Agents remain available on your e-commerce store 24×7.
- See us as the round-the-clock working avatar of your best Sales Reps or Support Managers.
- DeskMoz Chat Agent professionally collects her contact details & assures a solution for her.
- The contact details & the chat transcript are emailed to you right away to earn the sale back.
- We convert maximum visitors into customers right on live chat. Escalation is the last resort.
- Research shows that it takes 12 positive experiences to make up for 1 negative experience.
- And, 58% of the customers need that just 1 negative experience to withdraw their business.
- But with DeskMoz, you need not to worry. We are tried & tested & keep clients on the top.
- You are not alone. DeskMoz's 200+ highly trained & experienced Live Chat Agents are adding immense growth to lead generation & customer satisfaction of 300+ businesses since 18 years.
So, let's start 10 days completely free trial & see us in action in 48 hours.
Our Happy Clients Are Our Best Advocates
We are proudly serving over 300 clients across the globe. These clients come from different industries with different sizes of projects & different needs. Our success can be measured best on the basis of their shining feedback.
DeskMoz has done an amazing job for our wildlife business and we would like to say thank you for all their hard work and efforts towards making our live chat program a huge success!
Wild Life Control Services
DeskMoz has been a fantastic partner over the last few years. Their 24/7 customer service team is great at following directions and learning our industry. They’ve picked up things on their own without us even having to train them on it. Our revenue has increased substantially since launching live chat with DeskMoz. Customers like being able to ask questions at all hours of the day. DeskMoz can answer the basic questions while our customer service team is at home sleeping. Professional company at a good price. Give them a try!
Pet Vu Inc. is a small start up based in Canada. We manufacture and distribute GPS Pet Tracking device w/ mobile iOS/Android app. We needed a live chat and email support resource ASAP & DeskMoz turned out to be a great solution.
Value for Money is The Best!
We have been using DeskMoz over 3 years and a half. Overall, DeskMoz has done very good job in covering our live chat 24/7. The communication with the team that support our site is very fast, flawless and most importantly it is a human being that answers not a bot. Since, we have adopted DeskMoz service, our customers are happier, more relaxed and more confident with our site. Also, we believe that the service in terms of value for money is the best in the market- we truly recommend it.