Different businesses, different goals- more leads, better onsite conversions, or better customer support — DeskMoz comes loaded with all the required features to make them doable. Here is a quick rundown of our live chat customer service features loved the most by the forward-looking businesses like you from around the globe. For any questions you may have, just waive us a hand on our live chat widget. We are available 24x7!
24x7 (350+ days) managed chat service. Neither 8x7 nor 24x5.
Professional chat agents custom trained to the minute details of your business. No generic or robotic chat approach.
Committed uptime of more than 99%.
In house & professional chat agents. Unlike other service providers which hire freelancers, remote workforce or further outsource the projects.
Expert service methodology which results in up to 3x sales growth
Industry's best live chat software for completely free.
White label chat software & services to keep our privacy promise intact.
Free set-up & customization of the free software.
No extra charges, pay only for the plans. Unlike other service providers which charge enormous amounts for setup, customisation etc.
24x7 real-time notifications of sales leads & support tickets via email & SMS to supercharge your followups.
Real-time updating of chats, sales leads & support tickets in your DeskMoz dashboard.
State of technology dashboard which is power packed with all the features you need & more.
Dedicated Manager for one point correspondence.
24x7 premium support over emails, phone, video calling & screen sharing.
Goes above & beyond the call of duty to deliver the best support. Such as managing & referring CMS, CRM etc. to track & update orders, perform troubleshooting etc.
Rich experience of working with over 200 renowned global clients for the last 15 years.
Strength of 125+ active team members to accommodate requirements of any size.
Industry's quickest turnaround time; goes live within just 48 hours.
Feature CRM to follow up on leads & tickets right from the dashboard.
Integration with over 1500 apps via Zapier.
Native integration with 15 apps including Hubspot, Intercom, Sugar CRM, Salesforce, Nimble etc.
24x7 Dedicated QA Team to keep a close tab on the quality of each & every chat.
Native technology for swift & robust quality assurance.
Keep the chat agents updated with all the developments by sharing unlimited information from your DeskMoz dashboard.
Streamline the priorities with the tagging & ticket management features of your DeskMoz dashboard.
Experts marketplace partner of the most renowned chat software- LiveChatInc.
Cost effective & flexible pricing plans to match your budget & decisions perfectly.
Delivers complete value out of every single cent by carrying forward the unused chats & leads.
Ensuring maximum data security by handling your precious business data with technically secured tool & environment.
Multi users & leads- tickets assignment features for you to put the best of teammates on the lead followup & ticket closure tasks.
Wordpress plugin for real quick setup on Wordpress websites.
A responsible industry leader which contributes free resources to the industry- FAQ Suggester, Chat Translator & Chat Buzzer.
To err is human, to repeat is unintelligent. That's what DeskMoz's commitment is for you- learning super quick & not repeating the mistakes.
Google Analytics integration to add a deeper perspective to the most important chat data.
Backup physical facility to ensure the service runs intact throughout.
Month to month service with no long term commitments asked.
Payments through PayPal- the global hologram of payment security.
All key reports available in downloadable format from the dashboard.
Strong client NDA to ensure you start the service on clear terms.
Stringent employee Non Disclosure Agreement.
Key data monthly email report to get you the perfect view of the big picture.
Monthly quizzes and tests to ensure that only the best of chat agents work on your website.
Exemplary customer support on your Facebook Pages as well. The setup requires no changes & just one click.