You spend a fortune on attracting visitors to your E-commerce website but not many of them make a purchase. But, why? Well, our 12 years of customer support experience has got the answer! Here we have tried to answer the question by depicting a regular online shopping experience of an average Ecommerce visitor.
For instance, Jill has got a party to attend & is looking to buy a nice pair of shoes.
She types in ‘Buy Shoes’ on search engine & thanks to your favorable SEO she lands on your website.
In a Fix
Here, she simply looks up for shoes & selects the type of shoes of her choice.
She finally clicks on her size but unfortunately gets unwelcomed by a unhappening message- Oops! This product has been discontinued.
This scenario is just one of the innumerable bottlenecks which make the online shopping a little difficult for your visitors and often motivates them to leave the website.
We have got the solution!
DeskMoz is a team of professional Live Chat Agents who remain available on your E-commerce website 24×7 & answer all the questions of your visitors in real time. Call us your best salesmen who work round the clock.
Noticing Jill stuck on the same page for a long time, our chat widget automatically pops-up to know if he could be of any help.
DeskMoz agent meekly collects her contact details & assures a solution to her problem.
The collected contact details along with the chat transcript are immediately forwarded to the concerned department of your website both by an Email & a text message.
Remember, it takes 12 positive experiences to make up for one unresolved negative experience & 58% customers need just 1 negative experience to withdraw their business.
So, with us going that extra mile to deliver the support your customers deserve, you can let your hair down & let us grow your sales 3x round the clock.
Again, we have promised to be your “go-to” for all your customer support needs.
24×7 availability of DeskMoz’s expert Chat Agents helps you a lot in retaining all your customers & earning the new ones with super ease.
Small savings matter a lot for an E-commerce store & that’s exactly what you get with our service. We provide the best chat tool for free.
Not only we offer the best chat tool for free, we also set it up for completely free. Yes, no more extra payments in the name of setup fees.
Promptness is in the DNA of our service & it reflects well in the way we forward the transcripts & leads to you. We forward them to you in real-time.
Providing chat support is an easy task but providing exemplary chat support requires training & experience. DeskMoz agents have got both.
Along with our seamless chat support quality, you get access to our Dashboard, wherein we provide valuable insights about everything.
Running an E-commerce store is about managing many things at once, with no time at all. With DeskMoz going live in 48 hours, time is saved.
No doubt, you would like to give our service a try without having to talk about money. Guess what? We offer 10 days free trial for the exact thing.
We have been using DeskMoz over a year and a half. Overall, DeskMoz has done very good job in covering our live chat 24/7. The communication with the team that support our site is very fast, flawless and most importantly it is a human being that answers not a bot. Since, we have adopted DeskMoz service, our customers are happier, more relaxed and more confident with our site. Also, we believe that the service in terms of Value for Money is the best in the market- we truly recommend it.
~ EvaChic.com (Apparel Ecommerce Store)