Outsource Call Center for Premium Customer Support
24/7 Customer Engagement by Real Human Experts
Full-service call center outsourcing to turn prospects into customers & customers into promoters.
Launch Your No-obligation Pilot Project
2.6M+ Customer Interactions
Experienced, Compassionate CX Experts
Knowledgeable, empathetic professionals focused on delivering high-quality interactions & First Call Resolutions.
Maximized Cost Efficiency
Enhance ROI with top-tier yet cost-effective outsourcing solutions that drive long-term business success.
Tech-driven Perfection
Leveraging advanced CRM, CMS, & integration capabilities to deliver seamless customer service.
Proven Customer Satisfaction
A solid track record of pro-quality interactions resulting in high Net Promoter Score & Customer Effort Score.
Real-Time KPI Tracking
Clear & consistent reporting for monitoring progress & actionable insights for continuous optimization.
Deploy DeskMoz’s Call Center Services with Ease
Empower your business with the industry’s most trusted 24/7 customer support team in 4 simple steps
Fill in Your Details
Kick off your 10-day no-obligation pilot by submitting a few basic details & gaining access to your DeskMoz dashboard.
Provide Training Materials
Inside your DeskMoz dashboard, share any resources to enable our CX Experts to get acquainted with your business’s unique requirements & goals. If you're uncertain about sharable resources, our expert team will ensure a smooth onboarding.
Integrate DeskMoz's Phone & Chat Tools
Let our experts integrate our chat and phone systems into your current workflow. If you already have your existing tools, our experts will deploy our CX Experts on them or create a hybrid model keeping ease & effectiveness in mind.
Your Pilot Project Goes Live!
The 10-day pilot has begun. Now, sit back & monitor our performance. Stay in touch with your Dedicated Manager to share feedback, implement changes, & see us exceeding your CX expectations.
Transforming Customer Experience Across Diverse Industries
For 19 years, we have been helping companies make their customers happy. Our BPO solutions have been innovated & tailored, bringing unmatchable growth in plenty of industries, including the following top ones.
Become Patient-centered with 24/7 Uninterrupted Call Support
DeskMoz’s 24/7 call answering is committed & well-resourced to the healthcare sector. Our highly experienced Phone Support Agents are vetted in managing patient enquiries & carrying out associated tasks such as appointment scheduling.
With DeskMoz by your side, you can rest assured that your patient satisfaction is being taken care of on high priority. The result reflects well on wider patient accessibility, reduced no-show rates & efficient utilization of your healthcare staff.
Plus, you get a permanent solution for emergency call management without having to worry about data confidentiality at all.
Schedule an Introductory Call
Patient Support
24/7 E-commerce Support for Elevated Customer Loyalty
DeskMoz’s 24/7 call answering means a great boost to your e-commerce brand in terms of prompt assistance with pre-sales questions, order status, returns, and other support, round the clock.
As a result, you will see enhanced customer experience, customer satisfaction, up-selling, cross-selling, decreased cart abandonment & many more green signals.
Most importantly, your brand value is bound to skyrocket as a customer-centric player.
Capture Opportunities & Foster Client Connections 24/7
DeskMoz’s 24/7 real estate call answering ensures that you never miss out on capturing any real estate leads. Besides, it's a successful way to let your prospects get in touch to schedule appointments & submit property information requests.
With our agents offering personalized support to your real estate prospects, you can keep your team's focus intact on high-value activities, such as showings & closings.
This superior customer experience will redefine your brand image as a forward-thinking client-centric real estate firm.
24/7 On-call Support for Every Journey
DeskMoz’s 24/7 travel, hospitality & cargo call answering proves to be a great solution in terms of providing immediate answers & support for travellers. Be it about executing booking enquiries or managing reservation requests, our experts have got your back.
Since travellers approach from across the globe, 24/7 phone support becomes mandatory. If your company is looking for some extra pair of hands to handle last-minute bookings & cancellations or wants to ensure that travellers get help any time of day or night, you should partner with DeskMoz.
Our team's cross-selling & up-selling skills will be a great value addition here.
24/7 Stress-free Legal Support When Each Minute Matters
DeskMoz’s 24/7 attorney call answering keeps your consultation office easily approachable for current and prospective clients. Developing trust, confidence & ease in clients goes a long way in the legal practice area.
Our highly experienced CX Experts hold expertise in managing client consultations, document enquiries & urgent legal support requests in a professional manner.
The professional client intake experience we deliver, not only enhances client experience but also strengthens client relationships, which gives you a great competitive edge.
24/7 Availability for Clients When Time Is Money
DeskMoz’s 24x7 banking & financial services call answering ensures immediate direct line support for customers for anything & everything including transaction support, account enquiries, or troubleshooting issues.
This round-the-clock phone support availability not only creates a positive customer experience but also enables you to stay available in case of financial emergencies & carry out fraud prevention.
Our CX Experts are well-versed in handling sensitive financial information & delivering prompt responses to questions, claims, or concerns. We take pride in providing unmatchable support for banks, insurers, and other financial institutions.
Zero Latency Tech Support to Keep your Innovation Uninterrupted
DeskMoz’s 24x7 technical helpdesk service ensures that tech companies can focus on core development while their global users get professional onboarding & product support around the clock.
Our technically sound CX Experts hold expertise in tier-1 & 2 troubleshooting, technical setups & customer support. You no longer need to worry about high-demand periods, such as product launches, updates, outages or seasonal spikes.
You get the best technical customer service, streamlined operations & invaluable focus to innovate.
Earn Customer Loyalty with Round-the-clock Customer Support
DeskMoz’s 24x7 retail call answering supports retail businesses by delivering exceptional customer support round the clock.
Our highly experienced CX Experts boost your customers' complete shopping experience by helping them with all of their sales & support questions including the latest offers, product specifications, returns, etc. in a supper prompt manner.
This not only results in your customers feeling valued & supported but gives your business a new growth opportunity in terms of cross-selling & up-selling.
Expand Student Helpdesk Accessibility Beyond Hours & Borders
DeskMoz’s 24x7 call answering service keeps educational institutions' student helpdesk responsive round the clock for student enquiries & admissions.
Additionally, regular tasks like scheduling campus visits, addressing student concerns, updating student information, generating transcripts, etc. are handled seamlessly.
This availability supports educational institutions in maintaining engagement and delivering satisfaction. Benefits also include coverage in peak times such as admissions season or exam periods.
Got Questions? Check The Following FAQs.
Got any questions beyond these FAQs? Feel free to schedule a call with one of our experts, send an email to [email protected] or jump on a chat with us 24/7.
CX-loving Teams Like Yours Give DeskMoz a 5!
From startups to industry leaders, we are proudly serving more than 300 successful clients from across the globe. Our solutions are admired for their project-specific customization to the core. Our expertise goes beyond industries, no matter how complex your call center requirements are. Each client's satisfaction defines our success.
We have been using DeskMoz for over 6 years and a half. Overall, DeskMoz has done a great job in covering our customer support 24/7. Our customers are happier & more confident with our business. We truly recommend it!
Team EvaChic
EvaChic.com
Hi I am Simona. Really satisfied with DeskMoz's service. They have proved a lot of professionalism, good prices, and I've had a really good communication with them. Totally recommended!
Simona
Forex Trading App
Great company to send leads. Very efficient and pleased with their services. We get lots of leads and that's important. Support is also great from the managers/ support. Thanks DeskMoz!
Surinder
Beauty Salon Chain
DeskMoz has done an amazing job for our wildlife business and we would like to say thank you for all their hard work and efforts towards making our live chat program a huge success!
Don
Wild Life Control Services
DeskMoz has been a fantastic partner since the very beginning. Our revenue has increased substantially since launching customer support with DeskMoz. Professional company at a good price. Give them a try!
Dave
TimeShare Website
Pet Vu Inc. is a small start up based in Canada. We manufacture and distribute GPS devices. We needed a live chat and email support resource ASAP & DeskMoz turned out to be a great solution.
Omar
PetVu.ca
