360° Support

A powerful, all-in-one outsourced live chat support services for greater effectiveness & efficiency.

Schedule an Introductory Call

lead generation

app user support

Post-sales Support

appointment scheduling

Tech support

Omnichannel Support

Redefining Live Chat Service Provider Industry

DeskMoz offers you a distinctive suite of features to ensure your outsourced live chat service & lead generation project becomes an absolute success.

More Leads, High CSAT Score

DeskMoz’s better CSAT, swift response time, unbelievable customer churn rate & awesome CX speak for themselves on how we take customer service to the next level.

Launch Your No-obligation Pilot Project Schedule an Introductory Call

99.7%

Uptime

300+

Successful Global Clients

2.6M+

Customer Interactions

29s

Avg. Response Time

19s

First Response Time

Your Questions, Our Answers!

Got any questions about DeskMoz’s outsourced customer chat service? Here are the answers.

Live Chat setup takes just 24 to 48 hours. That includes live chat operators’ training & chat software setup on your website. The process is as fast as you are.
Nothing at all. Live Chat software code is a highly secured JavaScript that is required to be pasted in the source code of the website, before the end body tag. Customizations are done from the dashboard.
Businesses of all sizes & from all industries can use live chat, except the ones which are mentioned as prohibited in DeskMoz's Terms of Use.
Live chat sales leads & support tickets are notified real-time via SMS & email to as many team members as you want. Just put in their phone numbers & email addresses in the dashboard.
Since as low as 27 cents are charged per hour, the agents are needed to be shared with multiple websites but only up to the limit where performance remains as good as dedicated agents’ performance.
Committed response time of 50-60 seconds but the efforts are always put towards keeping response time till 45 seconds.

Numerous agents are trained during the 48 hours training & the best of them are allocated to your project. So, they are already taught a lot about your business even before taking the first chat.

Rest, the knowledgebase prepared during the training is always accessible to them in our DeskMoz dashboard in just 1 click. This knowledgebase gets automatically updated as per the changes you make in the FAQs section of your DeskMoz dashboard.

As soon as a visitor lands on the website, the proactive live chat greeting pops up at a defined duration with a greeting & offers live chat assistance to the visitor. The greeting could be related to an ongoing offer or just general assistance.

The greeting can also be set to pop up at certain actions.

There are no lock-in periods. You can cancel whenever you want. The payment is collected in advance for the next 30 days. So, if you ever decide to cancel or pause the service, just drop us an email & do not pay next month.

We always keep data security at the center stage of our business & do not compromise its safety even by a bit. High-end data security systems & practices are used 24x7 & are inspected continually.

You may like to read more about our data security environment on the Terms of Use page.

Of course! Please feel free to add as many team members as you want. You can also define the access level you want to provide them.

4 Simple Steps; Live in 48 Hours

Our services are equipped with unbeatable and customized features. The perfect blend of quality & technology at your service!

Sign Up

Submit form to launch your no-obligation pilot project

Paste the Code

Paste the chat widget code on your website.

Fill FAQs

Share FAQs for us to train the Chat Agents.

And Done!

The Chat Agents will go live after training.

Passionate Businesses Love The DeskMoz Experience

DeskMoz is proud to serve over 300 successful global clients. We hold expertise across industries & complexities. We craft tailored solutions for their unique chat & email support outsourcing requirements. We take great pride in delivering them satisfaction. Our clients' positive feedback showcase our true success.

Great company to send leads. Very efficient and pleased with their services. We get lots of leads and that's important. Support is also great from the managers/ support. Thanks DeskMoz!

Surinder

Beauty Salon Chain

We have been using DeskMoz for over 6 years and a half. Overall, DeskMoz has done a great job in covering our customer support 24/7. Our customers are happier & more confident with our business. We truly recommend it!

Team EvaChic

EvaChic.com

DeskMoz has done an amazing job for our wildlife business and we would like to say thank you for all their hard work and efforts towards making our live chat program a huge success!

Don

Wild Life Control Services

Hi I am Simona. Really satisfied with DeskMoz's service. They have proved a lot of professionalism, good prices, and I've had a really good communication with them. Totally recommended!

Simona

Forex Trading App

DeskMoz has been a fantastic partner since the very beginning. Our revenue has increased substantially since launching customer support with DeskMoz. Professional company at a good price. Give them a try!

Dave

TimeShare Website

Pet Vu Inc. is a small start up based in Canada. We manufacture and distribute GPS devices. We needed a live chat and email support resource ASAP & DeskMoz turned out to be a great solution.

Omar

PetVu.ca

Next
Previous