DeskMoz Pricing Plans; Economical, Customisable & Scalable.
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Click Here to Change the Chat Count
Chat/ Dedicated Agent Count
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Agents' Availability |
24x7 (350+ Days) |
24x7 (350+ Days) |
24 x 7 (350+ Days) |
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Free Live Chat Software |
Yes |
Yes |
Yes |
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Free Setup |
Yes |
Yes |
Yes |
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Agents' Type |
Shared Chat Agents |
Shared Chat Agents |
Dedicated Chat Agents |
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Training Methodology |
FAQ Based Support |
Custom Full Training |
Custom Full Training |
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Instant Chat Transcripts |
Yes |
Yes |
Yes |
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Lead & Ticket Forwarding |
Via SMS & Email |
Via SMS & Email |
Via SMS & Email |
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Turnaround Time |
Upto 48 Hours |
Upto 48 Hours |
Upto 72 Hours |
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CHAT AGENTS |
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Availability |
24x7 (350+ Days) |
24x7 (350+ Days) |
24 x 7 (350+ Days) |
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Chat Agents Type |
Shared Chat Agents |
Shared Chat Agents |
Dedicated Chat Agents |
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Qualification |
Experienced, In-House Agents |
Experienced, In-House Agents |
Experienced, In-House Agents |
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Chat Agents' Count |
6 Shared Chat Agents
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6 Dedicated Chat Agents
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TRAINING |
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Methodology |
FAQ Based Support |
Custom Full Training |
Custom Full Training |
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FAQs/ Script |
Yes |
Yes |
Yes |
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FAQs Count |
20 FAQs |
Unlimited FAQs |
Unlimited FAQs |
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Live Training Sessions |
No |
Yes |
Yes |
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Previous Chat Transcripts |
No |
Yes |
Yes |
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Training Manuals |
No |
Yes |
Yes |
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Support Videos |
No |
Yes |
Yes |
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Website Knowledgebase |
No |
Yes |
Yes |
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Website Study |
No |
Yes |
Yes |
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Backend/ CMS Access |
No |
Yes |
Yes |
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QUALITY ASSURANCE |
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Chat Reviews |
Weekly |
Daily |
Daily |
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Ideal Avg. First Response Time |
< 60 Seconds |
< 45 Seconds |
< 45 Seconds |
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Ideal Average Response Time |
< 60 Seconds |
< 45 Seconds |
< 45 Seconds |
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Uptime |
> 99% |
> 99% |
> 99% |
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Chat Rating Data |
Yes |
Yes |
Yes |
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Updates' Discussion |
No |
Daily |
Daily |
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Training Quizzes |
No |
Monthly |
Monthly |
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Dedicated Account Manager |
No |
Yes |
Yes |
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Quality Analyst |
No |
Yes |
Yes |
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CHAT SOFTWARE |
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Free Chat Software for Website |
Yes |
Yes |
Yes |
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Free Chat Software for Apps |
Yes |
Yes |
Yes |
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Free Setup |
Yes |
Yes |
Yes |
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Bring Your Own Chat Software |
No |
Yes, for $49 Month |
Yes, No Extra Cost |
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CHAT WIDGET CUSTOMIZATION |
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Theme Based Design & Colors |
Yes |
Yes |
Yes |
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Custom Branding |
Yes |
Yes |
Yes |
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Proactive Chat Invitations |
Yes |
Yes |
Yes |
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Prechat Survey Customization |
Yes |
Yes |
Yes |
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Direct Chat Link |
Yes |
Yes |
Yes |
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Page Wise Custom Greetings |
No |
Yes |
Yes |
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DATA & DASHBOARD |
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Google Analytics Data |
Yes |
Yes |
Yes |
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SLA Data |
Yes |
Yes |
Yes |
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Chat Rating Data |
Yes |
Yes |
Yes |
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Chat Traffic Source Data |
Yes |
Yes |
Yes |
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Chat Geography Data |
Yes |
Yes |
Yes |
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Website Visitor Tracking |
Yes |
Yes |
Yes |
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Multi-User Dashboard |
Yes |
Yes |
Yes |
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Zapier Integration |
Yes |
Yes |
Yes |
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Native Integration |
Yes |
Yes |
Yes |
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Facebook Page Support |
Yes |
Yes |
Yes |
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OTHERS |
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Contract |
1 Month |
1 Month |
6 Months |
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Website Count |
1 Website |
1 Website |
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Monthly Reporting |
Yes |
Yes |
Yes |
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Extra Chat Cost |
AU$ 8.25/ Extra Chat |
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