Livechat

Live Chat

LiveChat is the premium live chat solution for online businesses and e-commerce stores. It allows customer service agents contact customers directly through a website.

About Company

LiveChat is a premium business communication application, letting users install the chat window on their websites to instantly communicate with customers. It enables setting up automated greeting messages, e.g. to welcome users visiting specific product pages. It also provides a ticketing system for more effective requests’ management.

LiveChat includes:

Web chat window

A well-designed chat window can be easily installed on any website. The chat window can be customized to match the brand’s design, using pre-defined templates and eye-catchers.

Key Features

  • Instant chat with visitors
  • Chat window’s customization
  • Automated greetings
  • Built-in ticketing system
  • Chats’ customer rating
  • Chats’ performance analysis
  • Canned messages
  • Visitors’ analytics
  • Reporting and perfomance analysis
  • POP3 accounts
  • Integrations with other applications
  • E-commerce functionalities (Sales Tracker)
User-friendly agent apps

LiveChat can be used through any internet browser or using a dedicated application for iOS, Android, Mac and Windows.

Integrations

LiveChat integrates easily with other applications, letting you easily set-up LiveChat on your WordPress, WIX, Shopify or any other website. It also connects with over 100 different apps, you’re already using, including Facebook Messenger.

Automated greetings

With LiveChat, you can set-up automated messages, greeting visitors at the right moment, depending on their activity or a visited website.

Ticketing system

LiveChat offers a ticketing system to manage customers’ requests more effectively, assigning them to specific agents or problem solvers.

Visitors’ tracking

LiveChat collects the data of your visitors and presents you the information about them when chatting.

Agents’ feedback

With LiveChat, you will be able to collect the customer satisfaction rating of your agents’ performance

 

Reporting & analytics

LiveChat lets you analyze your chats’ performance with well-visualized graphs and charts, providing an insight into activities like chats’ time, response speed or sales performance.

Languages supported

LiveChat is used by companies from over 150 countries all over the word. It can be customized to offer chat support in any language.

Hails From

LiveChat
One International Place
Suite 1400
Boston, MA 02110-2619
United States of America